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Hiver Cookie Policy
Last Updated: 26 June, 2025
This Cookie policy explains how Hiver, Inc. (Hiver) use cookies to recognize you when you visit our websites or any other subdomains and/or our mobile applications (App)
Cookie Policy
What is a cookie?
Cookies are small text files sent by us to your computer or mobile device. They are unique to your account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.
Privacy Policy
Cookies allow a site or services to know if your computer or device has visited that site or service before. Cookies can then be used to help understand how the site or service is being used, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience. Cookies can also help ensure marketing you see online is more relevant to you and your interests.
Does Hiver use cookies?
Yes. Hiver uses cookies and similar technologies like single-pixel gifs. We use both session-based and persistent cookies.
Privacy Policy
Cookies set by the Site owner or service provider (in this case, Hiver) are called “first party cookies”. Cookies set by parties other than the Site owner are called “third party cookies”.
Third party cookies enable third party features or functionalities to be provided on or through the site or services you are using (such as advertising, interactive content). Third parties include but are not limited to business partners, suppliers, sub-contractors, advertisers & advertising networks, analytics & search engine providers, payment providers and logistics. (hereinafter collectively referred to as “third parties”).
The third parties that set these cookies can recognize your device including but not limited to mobile devices, computers, laptops (hereinafter collectively referred to as “Device”) both when it visits our Sites and when it visits certain other websites. Should you require more details on third party cookies on our Services please refer to section List of Cookies below, further if you might have any questions around it, you may write to us at privacy@hiverhq.com
Hiver sets and accesses our own cookies on the domains operated by Hiver. In addition, we use third party cookies, like Google Analytics.
What type of cookies does Hiver use?
Essential Cookies
These cookies are essential as they enable you to move around the Service and use its features. These cookies help us to show you the right information and personalize your experience.
Analytics Cookies
These cookies collect information about how you have used the Service, basically the user activity on the Service. This helps us in improving your user experience as well as improving the Service.
Preference/Functionality Cookies
These cookies help us to remember your preferences like whether you chose to keep your desktop notification switched on or implement a functionality for the Service. They are not used to track your browsing activity on the Service.
Targeting Cookies
These Third-Party Cookies are placed by third party advertising platforms or networks in order to, deliver ads and track ad performance, enable advertising networks to deliver ads that may be relevant to you based upon your activities on the Website. For example, these cookies remember which browsers have visited the Websites.
How to control and delete cookies
You can set or amend your web browser controls to accept or refuse cookies. Though refusal could prevent you from using certain section of the Website and the Service. The means by which you can refuse cookies through your web browser controls vary from browser-to-browser some of the resources which shall prove helpful depending upon the browser you may use are mentioned below:
Resource you may want to reference:
Below links are helpful if you want to learn about advertiser’s use of cookies:
Internet Advertising Bureau (US)
Internet Advertising Bureau (EU)
Below is a reference to some popular browser manufacturers and their help pages relating to cookie management in their respective products.
Google Chrome
Internet Explorer
Android Browser
Safari (Desktop)
Mozilla Firefox
Safari (Mobile)
In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com
List of Cookies
Here is a list of all cookies used by the Service.
Description
hiverhq.com
XSRF-TOKEN
Cookie token to prevent CSRF requests
Essential
hiverhq.com
laravel_session
Laravel session data
Essential
hiverhq.com
test_cookie
To test if cookie is enabled or not
Essential
hiverhq.com
t_p_c
Cookie to check if third part cookie is enabled
Functionality
hiverhq.com
hiver_session
Session data of hiver
Essential
chatwoot
_chatwoot_session
to store user session information
functionality
app.hiverhq.com
hot_d_session_info
to store the user session information
functionality
hiverhq.com
authhiver
to store the user authentication/session information
functionality
cdn.hiverhq.com
cw_conversation
set by chatwoot for identifying conversation continuation
functionality
cdn.hiverhq.com
cw_user_<random>
set by chatwoot for user identification
functionality
Google analytics
__utma
Used to distinguish users and sessions.
Analytics
__utmt
Used to throttle request rate
Analytics
Analytics
__utmb
Used to determine new sessions/visits
Analytics
Analytics
__utmc
__utmc
Analytics
Analytics
__utmz
Stores the traffic source or campaign that explains how the user reached your site.
Analytics
Analytics
__utmv
Used to store visitor-level custom variable data.
Analytics
Analytics
_ga
Used to distinguish users.
Analytics
Analytics
_gat
Used to throttle request rate
Analytics
Analytics
_gid
Used to distinguish users
Analytics
Analytics
Stripe
__stripe_mid
Billing processing
Functionality
fr
Used by Facebook for retargeting
Retargeting
Google ads
IDE
Used by Google for retargeting
Retargeting
Google ads
NID
Used by Google for retargeting
Retargeting
Kissmetrics
km_ai
Used to provide site owners with information about how visitors use the site.
Analytics
Kissmetrics
km_lv
Used to provide site owners with information about how visitors use the site.
Analytics
Kissmetrics
km_ni
Used to provide site owners with information about how visitors use the site.
Analytics
Hubspot
__hstc
Targeting
HubSpot Analytics
Hubspot
__hssrc
Targeting
HubSpot Analytics
Hubspot
__hssc
Targeting
HubSpot Analytics
Hubspot
hsPagesViewedThisSession
To track the page view of known and unknown user.
HubSpot Analytics
Hubspot
hubspotutk
To track source of user visiting our website.
HubSpot Analytics
OptinMonster
_omappvp
Used by OptinMonster to remember popup preferences
Functionality
OptinMonster
om-frbik3yjw9we3ghekeyk
Used by OptinMonster to remember popup preferences
Functionality
OptinMonster
omSeen-gqieqg5vinvatypyjw2g
Used by OptinMonster to remember popup preferences
Functionality
OptinMonster
om-gqieqg5vinvatypyjw2g
Used by OptinMonster to remember popup preferences
Functionality
Gainsight
apt.uid
Used for Gainsight PX analytics
Analytics
Gainsight
apt.sid
Used for Gainsight PX analytics
Analytics
Wistia
__distillery
Used by Wistia
Analytics
Clearbit
cb_anonymous_id
Used by Clearbit
Retargeting
Clearbit
cb_group_id
Used by Clearbit
Retargeting
Clearbit
cb_user_id
Used by Clearbit
Retargeting
Clearbit
cb_anonymous_id
Used by Clearbit
Retargeting
Clearbit
cb_user_id
Used by Clearbit
Retargeting
Clearbit
cb_group_id
Used by Clearbit
Retargeting
Customfit
__hssrc
Used by Customfit for website personalization
Retargeting
HubSpot
hubspotutk
Used by HubSpot
Retargeting
Customfit
_ga
Used by Customfit for website personalization
Retargeting
HubSpot
__hstc
Used by HubSpot
Retargeting
HubSpot
messagesUtk
Used by HubSpot
HubSpot Analytics
HubSpot
hs-messages-hide-welcome-message
Used by HubSpot
HubSpot Analytics
Customfit
_hjid
Used by Customfit for website personalization
Retargeting
Rollworks
__adroll_shared
Used by Rollworks for retargeting
Retargeting
Pubmatic
gT
Used by Rollworks for retargeting
Retargeting
Pubmatic
KRTBCOOKIE_80
Used by Rollworks for retargeting
Retargeting
Pubmatic
SyncRTB3
Used by Rollworks for retargeting
Retargeting
Pubmatic
SyncRTB3
Used by Rollworks for retargeting
Retargeting
Pubmatic
KRTBCOOKIE_377
Used by Rollworks for retargeting
Retargeting
Pubmatic
KRTBCOOKIE_330
Used by Rollworks for retargeting
Retargeting
Pubmatic
KRTBCOOKIE_1074
Used by Rollworks for retargeting
Retargeting
Pubmatic
KRTBCOOKIE_391
Used by Rollworks for retargeting
Retargeting
Pubmatic
KRTBCOOKIE_57
Used by Rollworks for retargeting
Retargeting
Pubmatic
KRTBCOOKIE_594
Used by Rollworks for retargeting
Retargeting
Pubmatic
DPSync3
Used by Rollworks for retargeting
Retargeting
Pubmatic
KRTBCOOKIE_107
Used by Rollworks for retargeting
Retargeting
Pubmatic
KRTBCOOKIE_904
Used by Rollworks for retargeting
Retargeting
Pubmatic
KADUSERCOOKIE
Used by Rollworks for retargeting
Retargeting
Pubmatic
KRTBCOOKIE_10
Used by Rollworks for retargeting
Retargeting
Pubmatic
KRTBCOOKIE_699
Used by Rollworks for retargeting
Retargeting
Pubmatic
KRTBCOOKIE_153
Used by Rollworks for retargeting
Retargeting
Pubmatic
KRTBCOOKIE_1159
Used by Rollworks for retargeting
Retargeting
Pubmatic
KRTBCOOKIE_32
Used by Rollworks for retargeting
Retargeting
Pubmatic
KRTBCOOKIE_1235
Used by Rollworks for retargeting
Retargeting
Pubmatic
SPugT
Used by Rollworks for retargeting
Retargeting
Pubmatic
KRTBCOOKIE_27
Used by Rollworks for retargeting
Retargeting
Pubmatic
KTPCACOOKIE
Used by Rollworks for retargeting
Retargeting
Pubmatic
chkChromeAb67Sec
Used by Rollworks for retargeting
Retargeting
Pubmatic
KRTBCOOKIE_22
Used by Rollworks for retargeting
Retargeting
Pubmatic
PUBMDCID
Used by Rollworks for retargeting
Retargeting
Pubmatic
KRTBCOOKIE_466
Used by Rollworks for retargeting
Retargeting
Pubmatic
KRTBCOOKIE_218
Used by Rollworks for retargeting
Retargeting
Outbrain
dtlct
Used by Rollworks for retargeting
Retargeting
Outbrain
adot
Used by Rollworks for retargeting
Retargeting
Outbrain
actvagnt
Used by Rollworks for retargeting
Retargeting
Outbrain
bdswch
Used by Rollworks for retargeting
Retargeting
Outbrain
obuid
Used by Rollworks for retargeting
Retargeting
Outbrain
rtbhs
Used by Rollworks for retargeting
Retargeting
Outbrain
zmnta
Used by Rollworks for retargeting
Retargeting
Outbrain
mdfrc
Used by Rollworks for retargeting
Retargeting
Outbrain
rbcn
Used by Rollworks for retargeting
Retargeting
Outbrain
adrl
Used by Rollworks for retargeting
Retargeting
Outbrain
criteo
Used by Rollworks for retargeting
Retargeting
Outbrain
apnxs
Used by Rollworks for retargeting
Retargeting
Outbrain
ttd
Used by Rollworks for retargeting
Retargeting
Taboola
t_gid
Used by Rollworks for retargeting
Retargeting
Casale Media
YBFYVWARYNgA
Used by Rollworks for retargeting
Retargeting
Casale Media
CMPRO
Used by Rollworks for retargeting
Retargeting
Casale Media
CMPS
Used by Rollworks for retargeting
Retargeting
Casale Media
CMID
Used by Rollworks for retargeting
Retargeting
Casale Media
CMRUM3
Used by Rollworks for retargeting
Retargeting
Doubleclick.net
IDE
Used by Rollworks for retargeting
Retargeting
Doubleclick.net
DSID
Used by Rollworks for retargeting
Retargeting
Doubleclick.net
RUL
Used by Rollworks for retargeting
Retargeting
Advertising.com
APID
Used by Rollworks for retargeting
Retargeting
Microsoft Ads
_uetvid
Used by Microsoft for retargeting
Retargeting
Purechat
_PCCSID_613813
Used by Purechat for chat support
Functionality
Purechat
_PCCSID_26281
Used by Purechat for chat support
Functionality
Purechat
OptanonConsent
Used by Purechat for chat support
Functionality
Purechat
_PCCID
Used by Purechat for chat support
Functionality
Purechat
OptanonAlertBoxClosed
Used by Purechat for chat support
Functionality
Purechat
thirdPartyCookiesEnabled
Used by Purechat for chat support
Functionality
Hotjar
_hjAbsoluteSessionInProgress
Used to provide site owners with information about how visitors use the site.
Analytics
Hotjar
_hjIncludedInSessionSample
Used to provide site owners with information about how visitors use the site.
Analytics
Hotjar
_hjTLDTest
Used to provide site owners with information about how visitors use the site.
Analytics
Hotjar
_hjid
Used to provide site owners with information about how visitors use the site.
Analytics
Hotjar
_hjIncludedInPageviewSample
Used to provide site owners with information about how visitors use the site.
Analytics
Hotjar
_hjid
Used to provide site owners with information about how visitors use the site.
Analytics
Hotjar
_hjSessionUser_<random>
Used to provide site owners with information about how visitors use the site.
Analytics
Hotjar
_hjid
Used to provide site owners with information about how visitors use the site.
Analytics
Google analytics
AMP_8e83babe2d
Track user session
Analytics
vwo
_vwo_uuid_v2
used for A/B testing
Analytics
rb2b
_reb2buid
used for identifiying returning users
Analytics
rb2b
_reb2bref
used to store reference source information
Analytics
rb2b
_reb2bgeo
approximate geolocation information
Analytics
clicky
_clsk
visitor session tracking
Analytics
clicky
_clck
visitor session unique id
Analytics
mixpanel
mp_c7263548a591002029c3d3d142531924_mixpanel
user tracking for mixpanel analytics
Analytics
freshworks
_fuid
to recoganise returning visitors
analytics/markiting
.hiverhq.com
AMP_MKTG_8e83babe2d
Analytics / tracking
Sentry
.sentry.io
AMP_MKTG_ba62b82db2
Analytics / tracking
Sentry
.sentry.io
sentry-sc
error tracking / performace monitoring
Sentry
