Create and share templates for frequent support queries. Ensure consistency by sharing templates with entire support team.
Never send duplicate and conflicting responses to your customer. Get alerted when a teammate is replying to the same email.
Work together on customer emails with shared email drafts.
Automate repetitive tasks for emails received in support inbox. Create rules to assign emails, close or archive them.
Access time to respond, time to close metrics for all team members. Get deep insights into individual and team performance.
Use our Zapier endpoints to connect support mailbox to other popular products. Integrate Hiver to build a robust support system.
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Discover the best way for teams to manage their email.