Do Customer Support right from Gmail

  • 1

    Assign support emails as tasks

  • 2

    Use email notes to collaborate with your team

  • 3

    Keep track of all support emails

Seamless Support Communication & Collaboration

Track activities

Streamline Standard Responses

Create and share templates for frequent support queries. Ensure consistency by sharing templates with entire support team.

Collision Alerts

Never send duplicate and conflicting responses to your customer. Get alerted when a teammate is replying to the same email.

Assign users
Track Activity

Shared Gmail Drafts

Work together on customer emails with shared email drafts.

Advanced Tools for Customer Success

Best rated Help Desk & IT Ticketing system 2017

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I use Hiver for e-mail collaboration between team members inside my company and also as a help desk solution to process support tickets.

Angel A, Digital Nomad

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