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7-day free trial | No credit card required
- No need to toggle between multiple applications
- No complexities of a ticketing system
- Never miss a customer query
- Respond to customers faster
Trusted by 10,000+ teams globally
7-day free trial | No credit card required
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Use Hiver to turn your inbox into a multi-channel help desk. The
most easy-to-use help desk for customer service teams.
Unlimited users on Free plan No credit card needed
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I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster.
Jędrzej Dąbrowski
Junior Product Manager at Travelist
Our clients choose us over competitors due to our speed and quality of communication. We couldn’t have achieved this without Hiver.
Fin Brown
Project Manager, Get It Made
Hiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.
Christian Sibayan
Manager - Field Operations and Systems, Oxford Business Group
I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster.
David Pinto
Business Development, Kiwi.com
Hiver is extremely easy to use. We hit the ground running right from day one. Also, their customer service is simply fantastic!
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
With Hiver, we no longer miss emails. I also have much better visibility into where an issue is on the resolution path.
Nathan Strang
Ocean Freight Operations Manager, FlexportHiver is a customer service software that can seamlessly integrate with other tools, enabling customer service teams to manage, track, collaborate and respond to customer queries seamlessly, unlike traditional systems that may lack real-time collaboration and integration.
Hiver being an email management software for customer service has collaboration features such as shared drafts, internal notes, and @mentions that foster teamwork and transparency, ensuring every team member can collaborate on customer emails without leaving their inbox.
Absolutely. Hiver provides rule-based automations that automate mundane and repetitive tasks such as auto-assigning emails to agents. Moreover, it has several collaboration features such as shared drafts, notes,and @mentions that significantly reduce response times and fast-track query resolution.
Hiver as a customer service management software efficiently handles a high volume of emails by turning them into actionable tasks with assigned owners. Its features like shared inboxes, labels, views, and tags help teams organize and track emails with clear visibility into the status of the email requests.
Customer service software is a tool that helps businesses manage, organize, and respond to customer service requests efficiently. Hiver is an email-based multi-channel help desk that helps you streamline email management and strengthen team collaboration to enhance CX, driving retention and loyalty.
Yes, Hiver provides analytics to track and measure key customer service metrics such as response time, response rate, and resolution time. Moreover, you can create custom reports and dynamic dashboards to track your team and business performance.
Hiver is GDPR, ISO27001, SOC2 Type II, HIPAA and CCPA compliant with leading security policies and frameworks including SAS70 level II, SSAE 16, and SOC framework. All of these make Hiver the safest customer service ticketing software.
Since Hiver works on top of your email platform, it is easily scalable and flexible, making it suitable for businesses of all sizes, from small startups to large enterprises.
Hiver as a customer service software helps customer service teams to provide multi-channel support through a dedicated help centre, 24x7 live chat, voice, WhatsApp, and email, ensuring that users can get help whenever they need it.
Customer service is critical because it helps in keeping customers happy and loyal, which is imperative for business growth. Hiver turns your inbox into a multi-channel help desk allowing you to respond to customer queries more quickly and effectively, improving the customer experience and loyalty.
* 7-day free trial | No credit card required
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
EXPLORE HIVER FOR GMAIL
