For lack of an option, we end up delegating emails by forwarding it to the relevant team members — not the best idea. Why?
Inboxes get cluttered. You lose track of email status. Internal and external messages become part of the same meandering email thread. Confusion and mayhem rule the day. The result? Your customer accidentally ends up being CC’d to that 25-messages long email thread.
Delegating emails to your team is a delight with just 2 clicks. You do not have to forward emails or CC anyone. With Hiver, emails turn into actionable tasks. You can also assign emails to yourself.
Every email has a status: Open, Pending or Closed. You will never have to ask around or ping someone to know the status of emails. The statuses are visible to everyone on the team and helps people stay on the same page.
Every email has a designated owner. You will always know who is working on what. Keeping an eye on your team’s workflow doesn’t get easier.
Quickly view all unassigned emails in one place. There’s no way you’re missing another email again.
We have a lot of emails coming in daily that would otherwise hit each team members personal inbox. We've speed up our time of response and cleanliness of our personal inboxes with Hiver.