Gmail was not designed for customer service

Love Gmail but fed up of messy tags and missed emails? Meet Hiver—a solution that turns your Gmail into a customer service platform.

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Supported Browsers : Chrome

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Trusted by over 1500 companies

A new collaborative Gmail your agents will love

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Email delegation

Assign emails as tasks to your team with a single click. Assign ‘Open’, ‘Pending’ or ‘Closed’ statuses to emails and track their status.

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Notes and @mentions

Communicate with your team seamlessly, minus Cc/Bcc/forwards. Use @mentions to notify your teammates when needed.

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Collision alerts

Write notes to teammates to have quick discussions, minus Cc/Bcc/forwards. Use @mentions to notify someone.

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Tags

Categorize different kinds of customer issues with Email Tags. Filter emails based on tags for quick action.

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Hiver helpdesk

Helpdesk like collaboration within Gmail

With Hiver, your team can collaborate on shared inboxes like support@, services@ from Gmail. No more missed emails. No more asking around for status.

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Automate your workflow and kill grunt work

Hiver takes away the grunt work out of customer service. Automate repetitive tasks that kill your team’s productivity by auto-assigning emails. Distribute work with round-robin assignment.

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Find areas of improvement in your customer service

Get insights into workload distribution, SLA violations and team performance. Improve your customer service by measuring metrics specific to your business with custom reports.

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Hiver text quotes

Using Gmail, we were missing a lot of emails. I had no way of monitoring workflows or how long it took us to reply to emails. With Hiver, I have better visibility into where an issue is on the resolution path. It’s like having another person on my team.

Hiver text quotes Nathan Strang Ocean Freight Operations Manager, Flexport
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 hiver customer virginia  hiver customer virginia
Hiver text quotes

We tried Google Groups and it did not work very well. We didn't want our team to spend time on training. It was really cool that we found Hiver. I am so excited that the service works right inside Gmail and has all the functionalities you need to do deliver a great customer support experience.

Hiver text quotes Dakotah Shore IT Manager, WS Display
 hiver customer reali
 hiver customer virginia  hiver customer virginia
Hiver text quotes

Inside Google Groups, there was no way to know how an agent is doing. With Hiver, we reply faster to clients. The support team does not have to deal with unfamiliar Google Groups interface. I can see how the workload is distributed within my team. We are more organized than ever.

Hiver text quotes Sonia Cruz Owner Care Manager for South America, Vacasa
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Vacasa delivers 80% faster
support with Hiver

The travel company improved its average response
time by 60%, improved agent productivity by another
60% and saves almost 17000 hours a month - all while
doing customer support from Gmail.

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Loved by G Suite customers across 30+ countries

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Join the 7000+ teams that are using Hiver to deliver a great customer experience

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Supported Browsers : Chrome