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could turn into a helpdesk?
Meet Hiver - a solution that does exactly that. Hiver helps you deliver fast and empathetic customer service right inside Gmail
The best in the business trust Hiver to
deliver great customer experience
Delegate emails to your team with a single click, track them effortlessly, and engage better with your customers.
Delegate emails with ease
Write notes to teammates to have quick discussions, minus Cc/Bcc/forwards. Use @mentions to notify someone.
Have contextual discussions
Get real-time alerts when someone is responding to an email you’re seeing and prevent users from replying to the same email.
Prevent duplicate responses
Categorize different kinds of customer issues with Email Tags. Filter emails based on tags for quick action.
Streamline your email communication
Hiver takes away the grunt work out of customer service. Automate repetitive tasks that kill your team’s productivity by auto-assigning emails. Distribute work with round-robin assignment.
Get insights into workload distribution, SLA violations and team performance. Improve your customer service by measuring metrics specific to your business with custom reports.
Use Hiver’s chat widget to respond instantly to customers on your website. Set up only takes a few clicks in your Gmail.
With Hiver, I have much better visibility into the resolution path of issues. And we’ve stopped missing emails!
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Using a separate helpdesk wasn’t appealing for us. We’ve always focused on responding quickly and accurately to our team members, and with Hiver, we’ve only gotten better.
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Hiver is a very friendly tool. As it sits inside Gmail, it doesn’t give you an alien feel. It does away with the complexities of a ticketing system. Everything about it is so simple.
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Loved by 8000+ teams
on Google Workspace
You can use Gmail as a helpdesk by creating a dedicated support email account, organizing emails with categories and labels, and grouping important clients in Gmail by sender filtering. You can also speed up your work by knowing the shortcuts and automatically escalating some customer issues with forwarding filters.
However, services like Hiver help you supercharge your Gmail inbox and use it as a full-fledged helpdesk solution.
The most significant advantage of using Gmail as a helpdesk is that it helps you have personal conversations with customers. There are no ticket numbers, no robotic-looking emails, no impersonal conversations. All your customers see is a friendly email.
There is also hardly any learning curve when using Gmail as a helpdesk due to its familiar UI - no training guides, painful onboarding, long transition times, and the cognitive load of using a complex software for simple tasks.
Installing Hiver adds a layer of functionality on top of Gmail — so that customer service teams can manage emails in a structured and efficient way. Your team will be able to manage customer conversations right from their work inboxes without constantly switching between tools and tabs.
