With Hiver, your team can collaborate on shared inboxes like support@, services@ from Gmail. No more missed emails. No more asking around for status.
Hiver takes away the grunt work out of customer service. Automate repetitive tasks that kill your team’s productivity by auto-assigning emails. Distribute work with round-robin assignment.
Get insights into workload distribution, SLA violations and team performance. Improve your customer service by measuring metrics specific to your business with custom reports.
Using Gmail, we were missing a lot of emails. I had no way of monitoring workflows or how long it took us to reply to emails. With Hiver, I have better visibility into where an issue is on the resolution path. It’s like having another person on my team.
We tried Google Groups and it did not work very well. We didn't want our team to spend time on training. It was really cool that we found Hiver. I am so excited that the service works right inside Gmail and has all the functionalities you need to do deliver a great customer support experience.
Inside Google Groups, there was no way to know how an agent is doing. With Hiver, we reply faster to clients. The support team does not have to deal with unfamiliar Google Groups interface. I can see how the workload is distributed within my team. We are more organized than ever.
The travel company improved its average response
time by 60%, improved agent productivity by another
60% and saves almost 17000 hours a month - all while
doing customer support from Gmail.
Loved by G Suite customers across 30+ countries
Nathan Strang
