Hiver is a lifesaver, as our customer service team is now able to easily categorize every single mail we get. Therefore, our troubletickets’ system is now 100% backed by Hiver and it has never worked so well before.
Luis Certo (Findlapa)
Turn Gmail into a powerful help desk
Manage your customer support right from your Gmail. Assign emails as tasks, respond to customers faster, and get deep insights.
Email notes for internal conversations around help desk emails
Communicate internally with notes around customer emails. Notes remain private to your team. Customers hear from your team in a single, coherent voice.
Avoid response conflicts with collision alerts
Never again have two agents respond to the same customer. Be alerted when someone else in your team is responding to an email in your help desk.
Get deep insights into how responsive your help desk is. Drill down into support performance of every support agent.