Your agents love Gmail. There's no reason they should switch to a complicated help desk software. Hiver brings your help desk right inside Gmail.
Supported Browsers : Chrome
No need to learn
another email tool.
Retain native
Gmail simplicity.
Zero transition
time. Almost.
Loved by over 1500 companies
Assignment
Assign emails to your team effortlessly. Track their status with precision.
Collaboration
Sync up on customer emails minus the FWDs, CCs, and BCCs.
Automation
Improve your team's responsiveness by automating repetitive tasks.
Reporting
Track and improve team performance. Efficient team = Happy customers.
Hiver lets you delegate emails to your team right from Gmail. All it takes is 2 clicks from the Gmail sidebar. Ticketing becomes a breeze.
Your agents work together on email responses by sharing drafts with the team.
Create SLA rules to ensure you never delay customer responses.
Read more about Delegation, SLA
CSAT score lets you measure instantly if your
agents are meeting customers' expectations.
You can only improve what you can measure. Know which agents are doing great
and who needs coaching to do better.
Hiver gives you access to crucial support metrics. From response time to resolution time — the Analytics Dashboard has it all, right inside Gmail.
It's ridiculously unproductive when an agent has to send an email to their teammate to seek help in solving a customer problem.
Give up the traditional ways to communicate — No FWDs, CCs, and BCCs. With Notes for Email, your team shares information quickly.
See the activity timeline for every ticket. Who worked on it, what did they do, all the context right alongside the email thread.
You'd want your team to focus on solving customers' problems, and not on trivial and repetitive tasks.
Hiver lets you automate repetitive actions using easy-to-set-up rules.
See the activity timeline for every ticket. Who worked on it, what did they do, all the context right alongside the email thread.
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How to get Gmail to work as a Help Desk
Loved by G Suite customers across 30+ countries
Great software without changing systems.
We have a lot of emails coming in daily that would otherwise hit each team member’s personal inbox. With Hiver, we’ve sped up our email responses and our inboxes are clutter-free.
