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New Hiver’s Knowledge Base feature: Deflect queries and help customers self-serve. Learn more here
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Meet Hiver - a solution that does exactly that. Hiver helps you deliver fast and empathetic customer service right inside Gmail
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The best in the business trust Hiver to
deliver great customer experience
Delegate emails to your team with a single click, track them effortlessly, and engage better with your customers.
Delegate emails with easeWrite notes to teammates to have quick discussions, minus Cc/Bcc/forwards. Use @mentions to notify someone.
Have contextual discussionsGet real-time alerts when someone is responding to an email you’re seeing and prevent users from replying to the same email.
Prevent duplicate responsesHiver takes away the grunt work out of customer service. Automate repetitive tasks that kill your team’s productivity by auto-assigning emails. Distribute work with round-robin assignment.
Get insights into workload distribution, SLA violations and team performance. Improve your customer service by measuring metrics specific to your business with custom reports.
Use Hiver’s chat widget to respond instantly to customers on your website. Set up only takes a few clicks in your Gmail.
You can use Gmail as a helpdesk by creating a dedicated support email account, organizing emails with categories and labels, and grouping important clients in Gmail by sender filtering. You can also speed up your work by knowing the shortcuts and automatically escalating some customer issues with forwarding filters.
However, services like Hiver help you supercharge your Gmail inbox and use it as a full-fledged helpdesk solution.
The most significant advantage of using Gmail as a helpdesk is that it helps you have personal conversations with customers. There are no ticket numbers, no robotic-looking emails, no impersonal conversations. All your customers see is a friendly email.
There is also hardly any learning curve when using Gmail as a helpdesk due to its familiar UI - no training guides, painful onboarding, long transition times, and the cognitive load of using a complex software for simple tasks.
Installing Hiver adds a layer of functionality on top of Gmail — so that customer service teams can manage emails in a structured and efficient way. Your team will be able to manage customer conversations right from their work inboxes without constantly switching between tools and tabs.
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.