Do great customer support,
right from Gmail

Your agents love Gmail. There’s no reason they should switch to a complicated help desk software. Hiver brings your help desk right inside Gmail.

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Supported Browsers : Chrome

No need to learn
another email tool.

Retain native
Gmail simplicity.

Zero transition
time. Almost.

Every help desk feature your support team needs. Now inside Gmail

Ticketing

Assign emails to your team effortlessly. Track their status with precision.

Collaboration

Sync up on customer emails minus the FWDs, CCs, and BCCs.

Automation

Improve your team’s responsiveness by automating repetitive tasks.

Reporting

Track and improve team performance. Efficient team = Happy customers.

Delight customers with swift responses

Hiver lets you delegate emails to your team right from Gmail. All it takes is 2 clicks from the Gmail sidebar. Ticketing becomes a breeze.

Your agents work together on email responses by sharing drafts with the team.

Create SLA rules to ensure you never delay customer responses.

Read more about Delegation, SLA

Make your agents more efficient with intuitive reporting

You can only improve what you can measure. Know which agents are doing great
and who needs coaching to do better.

Hiver gives you access to crucial support metrics. From response time to resolution time — the Analytics Dashboard has it all, right inside Gmail.

Read more about Analytics Dashboard

Cut down your ticket resolution time

It’s ridiculously unproductive when an agent has to send an email to their teammate to seek help in solving a customer problem.

Give up the traditional ways to communicate — No FWDs, CCs, and BCCs. With Notes for Email, your team shares information quickly.

See the activity timeline for every ticket. Who worked on it, what did they do, all the context right alongside the email thread.

Read more about Email Notes

No grunt work — automate mundane tasks

You’d want your team to focus on solving customers’ problems, and not on trivial and repetitive tasks.

Hiver lets you automate repetitive actions using easy-to-set-up rules.

See the activity timeline for every ticket. Who worked on it, what did they do, all the context right alongside the email thread.

Read more about Automations

Your Data is safe with us

EU - US Privacy Shield

128 bit SSL encryption

Hiver doesn’t store your emails

How to get Gmail to work as a Help Desk

Loved by G Suite customers across 30+ countries

CASE STUDY

Vacasa handles support tickets
80% faster with Hiver

Great software without changing systems.

We have a lot of emails coming in daily that would otherwise hit each team member’s personal inbox. With Hiver, we’ve sped up our email responses and our inboxes are clutter-free.