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Unassigned query refers to a customer inquiry or support request that has not yet been assigned to a specific support agent or representative for handling and resolution. When customers reach out to a customer support team through various channels such as phone calls, emails, live chat, or support ticket systems, their queries are typically logged and entered into a queue or system for further processing.
An unassigned query is one that has entered the support system but has not yet been assigned to an individual support agent.
