Meet Hiver at
AI for Customer Support Summit
Built for the agentic era
- Hyatt Regency San Francisco Airport
- September 22-23
- Booth #6
About this event
The AI for Customer Support Summit brings support leaders together to discuss real strategies, not vendor pitches.
Hiver is here for the same reason we show up anywhere: most AI in support stops at deflection, and deflection was never the hard part. The hard part is the 40% of tickets AI can't close. The escalations. The account-specific edge cases. The tickets where context and judgment matter more than automation.
Niraj Ranjan Rout, Hiver's co-founder and CEO, is speaking on exactly this on day one. Find our team at Booth #6 to talk it through.
Meet our team
Main track, 14:45
The 40% Problem: AI for tickets that won't deflect
Speaker: Niraj Ranjan Rout, CEO, Hiver
Every team has automated the easy 60%. Niraj makes the case for the other 40%: the tickets that will never be deflected, why that's not a failure of AI, and what it takes to handle them with resolution quality instead of a deflection rate.
Booth #6
Stop by Booth #6 between sessions for a raffle and a conversation about the tickets your deflection dashboard doesn't show.
