About this event
In this on-demand session, Nitesh Nandy (Hiver), Nate Brown (CX Accelerator), Christian Sokolowski (Rebuy Engine), and host Sarah Caminiti (SupportNinja) explore how leading support teams are deploying AI across the entire support lifecycle.
Learn how to automate complex workflows, equip agents with AI assistance, improve quality at scale, and build the guardrails that let you confidently extend AI beyond basic use cases.
Speakers
Agenda
Inside the discussion
Why AI Deployments Stall
Discover why most support teams stop at simple ticket deflection and what prevents AI from handling more complex, high-impact support scenarios.
Deploying AI across the Support Lifecycle
Learn how leading teams use AI to prepare tickets, automate complex resolutions, assist agents in real time, maintain knowledge, and define clear AI operating procedures for safe, scalable automation.
Live Q&A with Key Takeaways
Hear expert answers to audience questions on AI adoption, governance, and deployment, plus the lessons the speakers wish they'd known before scaling AI in support.
