Meet Hiver at
Customer Connect Expo 2026
Support strategy for the 40% tickets AI can’t handle.
- Georgia World Congress Center
- September 9–10
- Booth #316
About this event
Customer Connect Expo brings together CX and contact center leaders to compare notes on what's actually changing in support, not just what's being pitched.
Hiver is exhibiting at Booth 316 for the same reason: most AI in support stops at deflection, and deflection was never the hard part. The hard part is the 40% of tickets AI can't close. The escalations. The account-specific edge cases. The tickets where context and judgment matter more than automation.
Niraj Ranjan Rout, Hiver's co-founder and CEO, is speaking on exactly this.
Find us at Booth 316 to talk it through.
Meet our team
CX Theatre · 13:15–13:45
The 40% Problem: Building an AI strategy for the tickets that will never be deflected
Speaker: Niraj Ranjan Rout, CEO, Hiver
Every team has automated the easy 60%. Niraj makes the case for the other 40%: the tickets that will never be deflected, why that's not a failure of AI, and what it takes to handle them with resolution quality instead of a deflection rate.
Booth 316
Spin the wheel to win amazing prizes.
Stop by Booth 316 between sessions for a spin and a conversation about the tickets your deflection dashboard doesn't show.
