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CX Spotlight: Stories of people passionate about helping customers

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Dan Gingiss, CXO & speaker, on why great CX is the best marketing you’ll ever do

In the Spotlight

Rob Dwyer, VP of Customer Engagement at Happitu, on Scaling QA Without Sacrificing Empathy.

Craig Stoss, VP of Partnerships & Solutions at Kodif, on Why Great CX Doesn’t Rely on Surveys.

Michael Nguyen, Head of Customer Intelligence at Enterpret, on VoC at Asana and AI for Self-Reflection

Jessica Botello, CX Leader at Manduka, on Compassion, AI in CX, and Bringing Calm to Support

Zack Hamilton, Founder of Unf*cking Your CX, on Fixing CX Systems, AI Wins, and a Jailhouse Call

Jeremy Watkin, Director of CX at NumberBarn, on Customer Showing Up With Orchids and Donuts

Giulio Castiglioni, Customer Care Director at Playtomic, on Coaching and a Walk-In Surprise

Neal Travis, Head of CX at AIHR, on Ownership in Support, Explaining WiFi, and Scaling Community

Angel Funes, Founder & CEO of Mentors CX, on Radical Transparency, and a Bowling Alley Twist

Nate Brown, Co-founder of CX Accelerator, about his backyard disc golf breaks and favorite CX reads.

Tony Johnson, Founder of Ignite Your Service, on why great service starts with people, not process.

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