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Research Report

Customer Support Through The Eyes of Consumers

Discover the latest trends about customer support - from how consumers expect more empathy and faster responses during the pandemic to how they react to sub-par customer support

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About the Report

Consumer expectations from customer support have grown by leaps and bounds. Organizations that proactively adapt to this shift have a better chance of surviving and succeeding. This report is our effort to help you better understand consumer behavior and expectations when it comes to customer support.

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The research report dives into

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Shifting consumer expectations from customer support in the face of a pandemic

The growing importance of empathy in customer service across age-groups

Consequences of sub-par customer support

What a customer's idea of excellent support is like

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80%

consumers expect better customer support during COVID-19

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