How to Use Gmail as a Help Desk

Gmail, on its own, isn’t built to function as a help desk: it doesn’t give you clear ownership of conversations, track SLAs, or surface response-time data. For growing support teams, this can mean missed messages, slower resolutions, and a lack of accountability.

Here’s what we’re covering in this guide:

  • How to transform Gmail into a powerful, scalable help desk
  • Why standalone help desk tools create friction for support teams
  • Way to add help-desk features directly inside your Gmail inbox

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gmail as a help desk

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