Meet Hiver Omni: the agentic platform built for complex support
Join our founders for the launch,
a live demo, and Q&A.
- November 19, 2026
- 9:30 AM PT
- 45 Minutes
About this event
We’ve seen a big leap in what AI can do in 2026. It can work independently, understand more about how we work, and recommend what to do next. These changes are happening fast.
Yet the way support teams operate hasn’t changed nearly as much. Sure, AI already helps answer routine questions, draft replies, and handle repetitive tasks. But when customer issues get complex, your team still has to do much of the work: figure out what went wrong, investigate across systems, coordinate with other teams, and see the issue through to resolution.
We wanted to change that. That’s why we’re launching Hiver Omni, an agentic support platform. Your team now directs AI to investigate complex issues, coordinate with the right people, and take action across systems to resolve them. And it doesn’t stop there. AI also learns from every resolution, helping you continuously improve your support operations.
In this live session, founders Niraj and Nitesh will share the thinking behind Hiver Omni and walk you through a live demo of the platform.
Speakers
We surveyed 700+ support leaders globally, and one finding stood out - 9 out of 10 leaders are uncomfortable with AI representing their brand directly in customer-facing interactions.
In this session, we explore where that hesitation comes from, how accountability shifts when AI is involved, and where teams should draw the line between human judgment and automation
Hear from a panel of distinguished CX leaders, who are figuring out how to use AI responsibly in real support operations.
Moderator
Lucas Via
SVP of Customer Success
@Hiver
What you can expect to take away
from this discussion
Inside the Team
Prevent information gaps when tickets change hands by ensuring context, decisions, and account history are seamlessly passed between agents.
Cross-Team Coordination
Effectively loop in departments like engineering, finance, and CSMs without forcing them to work outside their native tools or losing the original conversation thread.
Customer Visibility
Reduce unnecessary escalations by providing customers with clear visibility into the status and progress of their support requests.
Why we built Hiver Omni?
The thinking behind the platform and what more than a decade of building for support teams has taught us.
See Hiver in action
A live walkthrough of AI working through a complex support issue from investigation to resolution.
Closing & Live Q&A
Ask Niraj and Nitesh anything about the platform, the product direction, or how it could work for your team.
