Everything we shipped in August 2026.
Plus, what's next on the roadmap.
- Sept 17, 2026
- 11 AM PT
- 45 Minutes
About this event
You don't need another changelog to skim. You need to see it work. Once a month, we walk you through what we released, the problem each feature solves, and what it looks like in a real-life support scenario.
Join us for a live demo of everything we shipped: Skills, AI Topics, reporting across Shared Inboxes, and the new right panel. Plus a peek at what's next on the roadmap. Then your questions, answered live.
Speakers
We surveyed 700+ support leaders globally, and one finding stood out - 9 out of 10 leaders are uncomfortable with AI representing their brand directly in customer-facing interactions.
In this session, we explore where that hesitation comes from, how accountability shifts when AI is involved, and where teams should draw the line between human judgment and automation
Hear from a panel of distinguished CX leaders, who are figuring out how to use AI responsibly in real support operations.
Moderator
Lucas Via
SVP of Customer Success
@Hiver
What you can expect to take away
from this discussion
Inside the Team
Prevent information gaps when tickets change hands by ensuring context, decisions, and account history are seamlessly passed between agents.
Cross-Team Coordination
Effectively loop in departments like engineering, finance, and CSMs without forcing them to work outside their native tools or losing the original conversation thread.
Customer Visibility
Reduce unnecessary escalations by providing customers with clear visibility into the status and progress of their support requests.
What we shipped
Every feature, fix, and improvement. It’s the full picture of what we’ve launched.
The why and the live demo
Each feature, one at a time. The problem it solves, who it is for, and a working demo.
What we are building next
An early look at the roadmap and the reasoning behind it.
Q&A
Your questions, your blockers, your wishlist. Answered live.
