Outgrown Gmelius and its basic AI?
Switch to Hiver and resolve complex requests across every channel with ticketing, cross-team collaboration, workflows, and AI Agents.
Trusted by 10,000+ teams that outgrew Gmelius.
Omnichannel support
Unify all your support channels like, email, chat, Slack, and voice in one workspace.
AI built for resolution
Hiver AI drafts, answers, and resolves requests using your help docs, conversation history, and customer data.
Works with Gmail, Outlook and others
Hiver works with Gmail, Outlook, and any other provider.
Fast, even at high volume.
Hiver loads and acts on conversations without slowing your inbox, however many land at once. It runs cleanly alongside the other extensions your team relies on and never crashes.
Unlimited usage
No caps on conversations or automation runs. A seasonal rush, a launch, or a sudden spike, and your plan and your price stay exactly the same.
Advanced automations
Multi-step automations, macros, rules, and SLAs act on data from every connected tool: assign, tag, update, and reply automatically. Automate every manual step with rules.
1,000+ integrations, data sync, and workflows
Connect your CRM, order systems, and tools, sync data both ways, and trigger workflows from it right inside the shared inbox.
A help center that writes itself
Hiver turns resolved conversations into help articles, so your knowledge base stays fresh.
Customer portal and webforms
Customers can submit and track requests through a self-service portal and web forms.
Email only
Gmelius only supports email. Every other channel lives in another tool.
AI built for drafts and triage
Gmelius AI drafts replies and sorts emails. It keeps an inbox tidy, but it does not resolve requests.
Limited to Gmail
Gmelius boxes you inside Gmail and doesn't support Outlook.
Slows down at volume.
Email load times can cross 10+ seconds in Gmail and lag on bulk tasks, making Gmelius unusable at high volume. It can also conflict with other extensions, causing crashes.
Usage limits
Most plans have a cap on conversations and automation runs. Cross either one and the fix is an expensive upgrade into the next plan.
Basic rules
Rules and automations cover the basics. You cannot build multi-step workflows for complex scenarios. Plus, there’s no data sync between Gmelius and your tools.
Basic integrations, no data-sync and workflows
Integrations are limited and don't drive multi-step workflows from synced data. Teams often end up jumping between tools to find and update info.
No help center
Gmelius has no native help center or self-service portal. You bring your own third-party tool.
No portal or forms
Gmelius has no customer portal or web forms. Customers can only reach you by sending a message.
Transform complex support operations with Hiver.
Collaborate across teams, tools, and Slack
Manage escalations and handoffs with shared visibility and context across teams, tools, and Slack. Private notes, unified channel timeline, internal Slack threads, and conversation history keep everyone on the same page.
Build multi-step workflows using data from any connected app.
Connect your CRM, order systems, and tools, then let workflows run across them: Hiver assigns, tags, updates, and replies using live data, so the work happens before anyone opens the ticket.
Resolve complex requests with AI Agents
AI Agents answer from your support docs, past tickets, and tools. Describe a scenario, and the AI Agent runs it: for a refund, it collects missing details, pulls the invoice from NetSuite, checks your refund policy, and posts the refund in Stripe.
Pull customer context from every tool
Never walk into a support conversation without customer context. Everything your team needs to know like account health scores, CRM data, and conversation history gets surfaced the moment you pick up a conversation.
Move off Gmelius without a migration project
Import your data in a few clicks
Import your shared inboxes, contacts, and conversation history so your team starts with everything already in place.
We help set it up for you
A dedicated onboarding team helps you connect integrations, configure rules, macros, SLAs, and set up AI for resolution.
Get 24/7 support and enablement
We don’t disappear after you go-live. Your account manager is in it with you. 24/7 support, best practices, and hands-on training when your team needs it.
Trusted by 10,000+ teams
“With Hiver, we have much better visibility across support conversations. Trying to achieve this level of collaboration without it would be impossible.”
Nathan Strang
Ocean Freight Operations Manager
50% faster resolution
“Hiver’s Asana integration turned collaboration into a connected process. It lets our teams track progress, share updates, and close the loop on complex projects — right from where communication starts.”
James Ribera
Director of Account Management
30% faster responses
“Zendesk never fit our team’s needs. We needed a system built for relationships, not requests. Every improvement we made with Hiver strengthened how our team operates.”
Wes Gibson
Revenue Operations Manager
198 hours saved
“When a product request comes in via email, we open it up, tag it to track the information, and fill in the details right inside Hiver. The Jira ticket gets created automatically — no need to log into Jira separately or start a new ticket from scratch. It just works.”
Taylor Garceau
Program Manager, Customer Success
97% CSAT score
“Hiver has completely transformed our workflow. The ability to collaborate and track progress across conversations in real-time has eliminated delays and made our team far more efficient.”
Jill Tarnoff
Sr. AP Specialist
65% faster resolution
“We looked at Zendesk — the problem was their lack of support.They weren’t responsive. We found Hiver’s support to be responsive and genuinely proactive.”
John Torres
Director of Customer Communication
100% SLA compliance
Frequently Asked
Questions
1. How long does setup take?
Most teams go live in under an hour. While you can configure the setup on your own, we assign a specialist — even if you’re in trial — to help you set everything up, including AI, automations, and anything else. We also run training sessions for your entire team so no one gets left behind.
2. What makes your support different from other vendors?
Every customer gets a dedicated customer success manager, 24/7 support, and ongoing team training. Unlike other vendors, premium support isn’t an add-on — it’s included.
3. Does Hiver meet our compliance requirements?
Yes. Hiver is ISO, GDPR, CCPA, and HIPAA compliant. The platform scales with your data, permissions, and security requirements.
4. Is Hiver harder to learn than Gmelius?
No. Hiver is intuitive to use and easy to get started with. Most teams get used to it in minutes.
5. How is Hiver’s AI better than Gmelius’s?
Hiver AI resolves. Gmelius AI drafts and sorts. Hiver AI takes on multi-step, complex resolutions grounded in your help docs, conversation history, and connected customer data. Copilot assists reps in real time, built-in quality checks review every interaction, AI-powered insights surface where support is slipping, and resolved conversations turn into help-center articles automatically.
6. Does Hiver's AI actually resolve requests, or just draft replies?
It resolves. Hiver AI answers using your help docs, conversation history, and connected customer data, and can take the action, not just suggest wording. Gmelius AI drafts, sorts, and schedules, but does not resolve requests on its own.
7. Can Hiver do what Gmelius’s rules and automations do?
And more. Hiver runs multi-step automations, macros, and SLAs that act on data from every connected tool, with no monthly cap. On the $25 Gmelius plan, automations are capped at 10,000 runs a month, which covers roughly 3,300 emails at three steps each.
8. Does Hiver have a knowledge base?
Yes. Hiver includes a built-in help center, and resolved conversations automatically turn into help-center articles. Gmelius has no native help center or customer portal in the product.
9. What reporting does Hiver offer that Gmelius doesn’t?
Pre-built and custom reports for SLAs, workload, CSAT, and team performance, plus AI quality checks across every conversation. On Gmelius, CSAT is a separate paid add-on, and there are no SLAs.
10. How hard is it to switch from Gmelius?
Guided onboarding and a dedicated support team help you import your data and configure workflows. Most teams go live in days. And since both plans cost $25, switching is about what you gain, not what you spend.
