Customer intelligence, drawn
from every single touchpoint
Every conversation, CRM update, support ticket, customer call, and product event feeds one picture of the account: its health, sentiment, and history. Your team and AI agents use that picture to deliver sharper, more personal support.
INTRODUCING CUSTOMER INTELLIGENCE
Every reply is better when your team knows the customer behind it. But that context is scattered: hidden across emails, calls, support issues, CRM records, and product signals. Sentiment lives in tone. Risk lives in the implementation call. Expansion lives in “we’re hiring three more people on the data team.”
Hiver brings it all together. Every conversation, every CRM update, every product signal becomes structured intelligence: customer history, health scores, sentiment scores, churn prediction, expansion flags. Everything your team and your AI agents need to know about an account, before anyone hits send
Stop managing tickets. Start managing accounts.
From scattered conversations to scores,
signals, workflows, and next steps.
Health scores from conversations, usage, and calls.
AI surfaces health and sentiment scores from support conversations, ticket volume, product usage, call transcripts, and any rule you define. Your team opens every ticket knowing whether the account behind it is at risk.
AI detects churn risk, and Ask AI answers all your questions about the account.
AI catches sentiment drops across tickets, calls, and Slack, and flags at-risk accounts. Admins are alerted the moment their tickets arrive, with custom SLAs applied. Ask AI answers the rest: what changed, when, and why.
Expansion signals, caught wherever they surface
When customers mention new teams, new departments, or new use cases, AI alerts your team. Sales sees the signal in real time and acts on it.
Build playbooks for any signal, at any complexity
Sentiment drops? Notify the CSM. Health below 60? Trigger a tailored SLA. Expansion signal? Route the lead to sales. From one-step alerts to multi-team handoffs, build playbooks at any level of complexity.
Send alerts, kick off workflows, and push
cross-tool updates for every signal.
Know each account's health, why it's there, and how to respond
Every account, x-rayed.
See which users are raising issues, how sentiment and health have shifted over months, and what your team has tried. Add internal notes so the whole team stays aligned.
The "why" behind every score.
AI-generated summaries draw on conversations and CRM data to explain why an account’s health is where it is. You fix the root cause instead of chasing the symptom.
Adapt replies to account health.
Health score and sentiment appear the moment you open the conversation. Before you type a word, you know if this account is healthy, at risk, or one bad ticket away from leaving.
