A shared inbox is a full-fledged inbox. It has a separate Inbox, Drafts, and Sent Items.
Every email sent to the shared inbox — can be seen by users with access to the email account.
When replying, users can change their ‘send as’ field — to send emails from the shared inbox address.
The moment a user deletes an email, it will be deleted for everyone.
Google Groups are groups of email recipients with the same email address.
The same message is reproduced for everyone on the list — and they receive it in their individual inboxes.
The users can only use their personal address and not the Google Group email address.
When one user deletes an email, it does not affect others’ inboxes.
A full-fledged inbox with Inbox, Draft, etc.
Everyone accesses the same email - in the common inbox.
Replies can be sent from shared inbox id.
Deleting an email deletes it for everyone.
A group of users with the same email id.
The email is reproduced for users - and sent to their personal inboxes.
Replies can only be sent from personal email id.
One person deletes - does not affect others.
Use Google Groups to manage a shared email address like info@ or support@?
Not a great way of doing things
Turn your Google Groups into shared inboxes with Hiver — and manage them right from Gmail.
Managing Google Groups (the old-school way)
Google Groups does not look or work like Gmail. Teams need training to use it.
Forwarding emails is the only way to assign emails to teammates.
Teams lack alignment. Two users might end up working on the same email.
For internal discussions, team members write emails to each other.
Managing Google Groups with Hiver
Manage Google Groups right from Gmail. Hardly anything to learn.
Assign emails to your teammates in 1 click from Gmail. No email clutter.
Everyone knows who is working on which email. No room for collisions or duplicate efforts.
People write Notes to sync up with teammates — and keep email clutter at bay.
Groups with Hiver
Inside Gmail. No training needed.
1 click from Gmail.
Teams are not on
the same page.
They always know
who is working on what.
Teammates send emails to each other.
They write Notes -
and keep clutter
Hiver helps you manage Google Groups right from Gmail
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