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  • Assign, track, & collaborate on emails across teams
  • Run a multi-channel help desk within your inbox
  • Track support analytics and build custom reports
Trusted by 10,000+ teams globally

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Empower your
users to self-serve

Create help articles to empower your users to find answers on their own. Share these articles publicly with your customers or keep them private for internal use.

*No credit card required

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10,000+ teams trust Hiver to deliver delightful experiences

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Keep it private or share it publicly

Internal knowledge baseExternal knowledge base

Securely share and access sensitive documents within your organization. Keep
internal information safe and accessible only to authorized personnel.

Let your employees securely host sensitive documents such as process/SOP
documents, policies, training materials, etc through internal KB.

Centralized hub of internal-only documents

Grant access to specific information only to authorized personnel through login
access ensuring confidentiality and security.

Selective access control

Control the look and feel of the knowledge base to match your brand guidelines.
Host it on your choice of web domain.

Make knowledge base your own

Build, manage, and maintain a centralized library packed with FAQs, instructions,
how-to articles, and guides that enable your customers to help themselves.

Knowledge base lets users create and update help articles effortlessly. Define
categories to help your customers find answers faster.

Easy to set up and use

Control the look and feel of the knowledge base to match your brand guidelines.
Host it on your choice of web domain.

Make knowledge base your own

Hiver's contact form lets users provide immediate feedback on help articles,
improving help documentation quality and effectiveness.

Real-time user insights
TAKE A QUICK TOUR

Our customers love us for good reason

  • Jędrzej Dąbrowski

    I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster.

    Jędrzej Dąbrowski

    Junior Product Manager at Travelist
  • Fin Brown

    Our clients choose us over competitors due to our speed and quality of communication. We couldn’t have achieved this without Hiver.

    Fin Brown

    Project Manager, Get It Made
  • Christian Sibayan

    Hiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.

    Christian Sibayan

    Manager - Field Operations and Systems, Oxford Business Group
  • David Pinto

    I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster.

    David Pinto

    Business Development, Kiwi.com
  • Luke Thompson

    Hiver is extremely easy to use. We hit the ground running right from day one. Also, their customer service is simply fantastic!

    Luke Thompson

    Co-owner, Visiting Angels - Wisconsin
  • Luke Thompson

    With Hiver, we no longer miss emails. I also have much better visibility into where an issue is on the resolution path.

    Nathan Strang

    Ocean Freight Operations Manager, Flexport
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