Research Report

Customer Support Through The Eyes of Consumers in 2020

Discover the latest trends about customer support - from how consumers expect more empathy and faster responses during the pandemic to how they react to sub-par customer support
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About the Report
Consumer expectations from customer support have grown by leaps and bounds. Organizations that proactively adapt to this shift have a better chance of surviving and succeeding. This report is our effort to help you better understand consumer behavior and expectations when it comes to customer support.
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The research report dives into
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Shifting consumer expectations from customer support in the face of a pandemic
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The growing importance of empathy in customer service across age-groups
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Consequences of sub-par customer support
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What a customer's idea of excellent support is like
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80%
consumers expect better customer support during COVID-19
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