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Email Delegation
Email Tags
Email Notes
Collision Alerts
Email Templates
Automations
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SLA and Business Hours
Customer Satisfaction Surveys
All Features
Use Cases
Manage Shared Inboxes
Make shared inboxes work for teams
Manage Google Groups
Make shared inboxes work for teams
For Teams
Client Services
Do great customer support, right from Gmail
Support Teams
Do great customer support, right from Gmail
Finance Teams
Simplify email collaboration for Finance teams
Operations Teams
Power up your operations
with shared inboxes
IT Admins
Make your IT help desk
simpler and faster
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Make your IT help desk
simpler and faster
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Understanding Customer Service Roles and Responsibilities
The Art of Anticipating Customer Needs: Benefits and Tips
Customer Self-Service: Importance, Examples, and Tips
How to Create a Culture of Empathy in Your Customer Support Team
Customer Retention: Why it’s Important & Proven Retention Strategies
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Flexport resolves customer emails twice as fast
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Vacasa handles support emails 80% faster
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Boise State University overcomes critical email challenges
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New Hope Fertility Center provides 2X faster customer service
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Product updates
What’s the buzz at Hiver
1 min read | Product Updates
Hiver now automatically adds new sent emails to Shared...
We have just released a very important update which affects all our users who are using the Shared Mailbox feature. After this update, Hiver automatically adds new emails sent from the Shared Mailbox email id by any Shared Mailbox user...
Niraj
23 May
3 min read | Product Updates
Email notes to make Gmail conversations smoother
In nearly every aspect, communication is crucial to success, be it in personal situations or in business. A team is not strong if...
Manogna Lekkalapudi
22 Mar
2 min read | Product Updates
Shared Drafts for Gmail
Remember the times when you had to run to your mentor’s office with your laptop to get their opinion on an important...
Manogna Lekkalapudi
06 Mar
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Shared Inbox
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[Research] Customer support in the eyes of consumers in 2020
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View All
2 min read | Product Updates
New in Hiver: iOS App, Email Permalinks, Shared Mailbox...
Hello, there! We’ve been working hard on this one for quite some time now! We’re thrilled to tell you about our brand...
Harsh Vardhan
15 Dec
1 min read | Product Updates
Hiver is discontinuing the Shared Contacts feature
When we post about our product on our blog, it’s always about new features we’re adding to Hiver. This one is...
Niraj
01 Dec
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