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CX Spotlight: Stories of people passionate about helping customers
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In the Spotlight
Kel Kurekgi, Director of Support at Zapier, on Setting Clear Expectations & a Trip to Spain
Siobhán James, Director of Client Operations at Fullscript, on Gaining Trust & if AI Actually Helps
Michael Windler, Director of Customer Operations at NewdWallet, on Small Cues that Improve CX
Andrew Rios, Head of CX at Cityside Fiber, on Why Documentation Matters the Most
Jeremy Hyde, Sr. Director of CS at Sun Country Airlines, on CX Clarity & an Emotional Support Donkey
Elie Ashery, Co-Founder & CEO of Chatitude, on Why Listening to Customers Matters & Crummy Jokes
Stephanie Lundberg, Founder of Support Human, on Why AI Should not be the Star of Your Support
Miles Goldstein, Director of Mission Critical Support at Okta, on Why Support Execs Wear Many Hats
Kacy Schwartz, Client Support Director at Splitit, on Speed in CX & a Toddler’s Payment Plan
Rob Dwyer, VP of Customer Engagement at Happitu, on Scaling QA Without Sacrificing Empathy.
Craig Stoss, VP of Partnerships & Solutions at Kodif, on Why Great CX Doesn’t Rely on Surveys.
Michael Nguyen, Head of Customer Intelligence at Enterpret, on VoC at Asana and AI for Self-Reflection
Jessica Botello, CX Leader at Manduka, on Compassion, AI in CX, and Bringing Calm to Support
Zack Hamilton, Founder of Unf*cking Your CX, on Fixing CX Systems, AI Wins, and a Jailhouse Call
Jeremy Watkin, Director of CX at NumberBarn, on Customer Showing Up With Orchids and Donuts
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