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- No need to toggle between multiple applications
- No complexities of a ticketing system
- Never miss a customer query
- Respond to customers faster
Use Hiver’s Knowledge Base feature to create help articles.
Empower customers to self-serve. Assist reps in deflecting repetitive queries.
With Hiver’s Knowledge Base you can easily build, host, and monitor a centralized library of help articles - answers to frequently asked questions, instructions, and guides - that your customers and reps can refer to anytime.
Combine that with our Gmail-based helpdesk, Live chat app, and multiple integrations to create and scale your very own multi-channel customer service platform, from the comfort of Gmail!
Easily manage knowledge base users to create or update help articles. Hiver also enables you to organize articles under defined categories.
Control the look and feel of the knowledge base and host it on your website for a seamless customer experience.
Setup your own knowledge base site with a custom domain. Enhance user experience by easily adding 3rd-party apps like a chat widget.
Set up a custom domain (like help.yourcompanyname.com) to maintain a consistent brand experience for your visitors.
Promote trust by protecting visitors and their data from any bad actors while they’re using the knowledge base.
Continuously improve the use of the knowledge base by implementing 3rd-party apps like chat widgets or website analytics.
Search Engine Optimization
Help customers effortlessly discover your knowledge base and its articles in search engine results.
In case of missing or unclear answers, your customers can create support tickets directly from inside the knowledge base.
Enable customers to easily navigate to a category or article(s) through the search bar which is by default embedded in the knowledge base.
Empower customers to find answers to their queries 24/7 and at their own pace, with the DIY service enabled by knowledge base.
Offer faster resolutions by pointing customers to support articles. The knowledge base can also be used to onboard and train new staff.
Reduce volume of support queries. Enhance customer satisfaction and improve discoverability of your FAQs on search engines.
Turn emails into actionable tasks, give them designated owners, and deliver lightning-fast customer service.
Answer your customer’s queries in minutes instead of hours with Hiver chat, and manage these chats right inside Gmail.
Maximise customer delight with the wide range of features offered by Hiver
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.