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Author

Deepika Saxena

Deepika is a Product Marketing Manager at Hiver. She's a foodie, traveller, and reader – in that order.

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8 posts

consolidated-dashboards-in-analytics

3 min read | Shared Inbox

Introducing Consolidated Dashboards in Analytics: Monitor team KPIs in real-time across shared inboxes

Hiver has changed the way businesses manage their customers, vendors, partners, or employees’ queries. For 10,000+...

conversation-id

2 min read | Shared Inbox

Hiver Product Update: Hiver launches Conversation ID for a more organized and efficient way to communicate

hiver-product-updates-approvals

2 min read | Featured Resources

Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature

Approvals are an integral part of all organizations – almost every team relies heavily on approvals from multiple...

hiver-product-updates-whatsapp

3 min read | Customer Service

Hiver Updates: Add WhatsApp as a Customer Service Channel with Hiver

Customers love convenience, familiarity, and speed. Businesses that proactively offer these and engage with customers empathetically win their loyalty. And...

hiver-updates-help-customers-self-serve-with-hivers-knowledge-base-feature

6 min read | Product Updates

Hiver Updates: Help Customers Self-Serve with Hiver’s Knowledge Base Feature

Learn how Hiver’s Knowledge Base can help you help your customers and reduce your team’s workload. Let’s face it...

hiver-updates-hiver-contacts

4 min read | Product Updates

Hiver Updates: Know your customers better with Hiver Contacts

Context is key to providing personalized support. Read on to know how you can craft the perfect response with Hiver Contacts.

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