Hiver is like having another person on my team. Achieving this level of coordination without Hiver would take 50-100% more time.

Nathan Strang

Nathan Strang Ocean Freight Operations Manager, Flexport

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Author

Deepika Saxena

Deepika is a Product Marketing Manager at Hiver. She's a foodie, traveller, and reader – in that order.

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5 posts

hiver-product-updates-whatsapp

3 min read | Product Updates

Hiver Updates: Add WhatsApp as a Customer Service Channel with Hiver

Customers love convenience, familiarity, and speed. Businesses that proactively offer these and engage with customers empathetically win their loyalty. And...

hiver-updates-help-customers-self-serve-with-hivers-knowledge-base-feature

6 min read | Product Updates

Hiver Updates: Help Customers Self-Serve with Hiver’s Knowledge Base Feature

Learn how Hiver’s Knowledge Base can help you help your customers and reduce your team’s workload. Let’s face it...

hiver-updates-hiver-contacts

4 min read | Product Updates

Hiver Updates: Know your customers better with Hiver Contacts

Context is key to providing personalized support. Read on to know how you can craft the perfect response with Hiver Contacts.

hiver-updates-ai-customer-support

3 min read | Product Updates

Hiver Updates: Customer Support Made Intelligent with AI

Transform your customer and employee experience with Harvey – the AI bot.

hiver-live-chat

7 min read | Customer Service

Level up your Customer Service with Hiver’s Live Chat feature

Learn how Hiver Chat can help businesses provide a delightful customer experience in real time.

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