Now, your inbox is your help desk gmail logooutlook logo

You no longer need a separate help desk to offer support.
Use Hiver to manage all support channels from your inbox.

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Drive accountability and visibility in your inbox

Assign emails as tasks
within your team

Summarize emails into concise notes with AI

Collaborate with
notes & @mentions

Engage seamlessly
across channels

Make data-driven decisions using analytics

See how hiver works

10,000+ teams use Hiver to engage with customers, vendors and employees

This is how your team can use Hiver

Simplify team work
to deliver world-class support

Collaborate smoothly both within and outside of your team

Work together behind the scenes to delight customers, employees, and vendors. Have internal discussions on queries without sending more emails or cluttering inboxes.

Automate the mundane and focus on what matters

Use the power of AI to summarize conversations and get template suggestions. Leverage automation to get rid of repetitive tasks and improve team productivity.

Get insights on the quality of support and team performance

Track key support metrics to improve customer satisfaction. Access reports on team productivity and workload volume to optimize performance

Bring all your work to your inbox.

Integrate with popular tools such as Slack, WhatsApp, Aircall, Asana, Salesforce, and more. Turn your inbox into one holistic platform to manage tasks, projects, and multiple customer support channels.

Enabling businesses to do more

  • Jędrzej Dąbrowski

    I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster.

    Jędrzej Dąbrowski

    Junior Product Manager at Travelist
  • Fin Brown

    Our clients choose us over competitors due to our speed and quality of communication. We couldn’t have achieved this without Hiver.

    Fin Brown

    Project Manager, Get It Made
  • Christian Sibayan

    Hiver is a very friendly tool. It does away with the complexities of a ticketing system. Everything about it is so simple to use.

    Christian Sibayan

    Manager - Field Operations and Systems, Oxford Business Group
  • David Pinto

    I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster.

    David Pinto

    Business Development, Kiwi.com
  • Luke Thompson

    Hiver is extremely easy to use. We hit the ground running right from day one. Also, their customer service is simply fantastic!

    Luke Thompson

    Co-owner, Visiting Angels - Wisconsin
  • Luke Thompson

    With Hiver, we no longer miss emails. I also have much better visibility into where an issue is on the resolution path.

    Nathan Strang

    Ocean Freight Operations Manager, Flexport