Transform Gmail into a
multi-channel helpdesk

Most helpdesks are expensive and complicated to use. But not Hiver - it brings email, live chat, knowledge base, and voice communication inside Gmail.

*No credit card required
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10,000+ teams worldwide use Hiver for

Customer ServiceFinance Operations

People OperationsITSM

No more switching between tools.
Manage all communication
channels from Gmail

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Features that help your teams
provide world-class support

Bring all communication channels, inside Gmail

  • icon Manage email, live chat, and voice channel support from Gmail's left panel.
  • icon Build internal and external knowledge bases to drive self-service and deflect queries.
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Work together as a team.

  • icon Collaborate on business queries with anyone across your organization.
  • icon Simply @mention your colleague and write them a note, which sits right next to the email thread.
Collaborate seamlessly

Focus on what matters. Leave the rest to us.

  • icon Automate repetitive tasks with conditional rules. Help your team save time and effort.
  • icon For instance, all queries on product bugs can be auto-assigned to a technical expert.
Automate repetitive tasks

Track. Analyze. Improve.

  • icon Improve team performance by analyzing in-depth reports and key metrics.
  • icon Identify bottlenecks in processes that need fixing. Spot high performers and ones who need coaching.
Get actionable insights

Bring all your work into Gmail.

  • icon Integrate with popular tools such as Slack, WhatsApp, Aircall, Asana, Salesforce, and more.
  • icon Turn Gmail into one holistic platform to manage tasks, projects, and multiple customer support channels.
Integrate with your apps

One powerful platform.
For everyone.

Hiver for Customer Service

Manage email support, live chat, knowledge base, phone, and whatsapp support - right from Gmail.

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Customer Support

Hiver for Finance Operations

Collaborate on invoices, cash collection requests, bookkeeping queries, and more, to ensure company operations run smoothly.

Learn more
Finance Operations

Hiver for People Operations

Be there for your employees at all times. Provide accurate responses to queries related to payroll, company policies, benefits, and more.

Learn more
People Ops

Hiver for ITSM

Stay on top of technical issues your employees face. Assign tickets based on expertise and deliver faster resolutions.

Learn more

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icon Do everything from Gmail

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Hiver vs other helpdesks

Hiver vs other helpdesks

Start in less than an hour

No need to learn an alien interface. Hiver is extremely intuitive to setup and use.

Generative AI capabilities

Because Hiver works on top of Gmail, you can leverage all its AI capabilities in your day-to-day operations.

24/7 support for everyone

Hiver offers white-glove onboarding, and 24/7 support on all plans, unlike most helpdesks.

Save between 35% and 50%

Only pay for the features that you need. No hidden costs, no extra costs for training or support.

Our customers love us
for good reason

Drive your team's efficiency
by 80% with Hiver

* 7-day free trial | No credit card required
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