An AI teammate that does the
work with you, and for you
Copilot triages, drafts replies, and takes action on every request, working alongside your team from first touch to resolution.
Copilot answers questions, drafts replies,
and takes action. You just direct.
Drafts the reply and maps the next steps
Copilot has seen the complexity in your queue, every reply your team has ever sent, and every doc that holds your knowledge. So it drafts precise replies and lays out the exact next steps even when a ticket doesn’t fit any template. Your team just reviews, tweaks, and sends.
Pulls info from your docs, tickets, Slack, CRM
Copilot pulls from your help center, past conversations, URLs, PDFs, Notion, and every system your team relies on. It knows the account and its history, so every reply is personalized for the customer. Never the generic answer that lands with a thud.
Answers every question your team has
It is like having ChatGPT inside the help desk, except it actually knows your support queue. Ask the follow-ups your agents would normally walk over and ask a colleague, and get answers grounded in your docs and past conversations. New hires ramp faster, because the institutional knowledge is one question away.
Takes actions, so you don't have to
Need a Salesforce record built from email fields? A PO number pulled from a PDF and logged in NetSuite? Copilot finds the procedure that fits, queues it up, and runs it in one click. The work gets done while your team moves on.
Stop hunting for context across tools and threads.
Copilot handles the legwork for you.
Tagged, routed, and ready to work, before your team opens the ticket
Copilot tags every conversation by topic and intent the second it arrives, then routes it to the team or agent who can actually solve it. No manual sorting, no guessing, no bouncing around the queue.
Flags who's frustrated, before anyone replies
Copilot reads the tone on the way in, so your team knows who’s about to churn and who needs a careful reply before they type a word.
Lines up the history before your team starts typing
Past conversations and similar issues appear right next to the new request, so nobody starts from a blank page.
Plus the stuff a great teammate just does
Admin Copilot
Build the rules, set the SLAs, and pull the report in plain English. The work that used to need a specialist now takes a sentence.
AI Compose
Tell Copilot to warm up the tone, trim the length, or add a detail you missed. It rewrites the draft until it reads right.
AI Summaries
Inherited a conversation that’s been going on for a week? Copilot folds the whole messy thread into a clean summary.
Meet the rest of the AI crew.
AI Agents
Resolve complex, multi-step requests end to end. The ones that cross systems, teams, and channels.
AI QA
Score every conversation for quality, tone, and compliance. Replace manual sampling with automated QA.
AI Knowledge Hub
Turn resolved tickets into knowledge automatically, and keep it current on its own.
Frequently Asked
Questions
1. What is Hiver AI Copilot?
Hiver Copilot is an AI companion built inside the inbox. It helps your team draft replies, find answers, and respond faster — all without switching tabs.
2. How is Copilot different from the rest of Hiver AI?
Copilot is the assistive layer built for your team — helping with drafting, tone, and in-the-moment support. AI Agents handle autonomous tasks like replying to FAQs or running workflows. AI Insights gives you visibility into what’s working, what’s slowing things down, and how support can improve over time.
3. Does Copilot require training or setup?
Nope. You can get started in minutes by enabling Copilot and connecting your knowledge sources — no code, no heavy onboarding.
