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Streamline your customer service inbox with Views
No more sifting through your inbox’s endless ticket list. Create tailored Views to easily track and manage your customer conversations.
Unlimited users on Free plan ✦ No credit card needed
Trusted by 10,000+ Customer service, Finance & IT teams
One Shared Inbox. Multiple Views. Limitless benefits.
Boost team performance
Create Views with pre-filtered queries to reduce the noise for your team. Give quick access to work queues in a single click.
Highlight important conversations
Ensure no query goes unanswered by creating separate Views highlighting important queries that need your team’s immediate attention.
Monitor team workloads
Effectively monitor the workload of team members or entire teams by leveraging the query counters on the specific Views.
Enhance teamwork and customer service with Custom Views
Inbox management made easy
Utilize a combination of filters to create a Custom View that organizes conversations into categories based on your unique requirements. Create multiple Views to manage your inbox and prioritize important messages efficiently.
Quick access to your workload
Provide one-click access to your team’s workload with Custom Views. Keep your team focused by providing easy navigation to the most important information.
Additionally, create Private Views to maintain restricted access, allowing you to control who can see specific categories and manage sensitive information effectively.
Personalize your Views
Use Custom Fields and Tags to filter and group similar types of conversations as Views. Leverage Workflows to automatically add Tags and update information to Custom Fields when certain conditions are met. Then, you can push these conversations to specific Views.
Monitor workload distribution
Use the Workload Distribution mode to analyze how conversations are shared among the team. Address any unequal distribution with re-assignments, promptly assign any unassigned conversations, and monitor conversations for SLA violations so you can step in when necessary.
The complete customer service solution
Omnichannel Inbox
Organize, assign and track customer conversations across channels.
Analytics
Get insights to improve support with built-in reports and dashboards.
Integrations
Connect with 100+ apps to bring in customer data and manage tasks inside Hiver.
Collision Alerts
Avoid duplicate responses by seeing who’s working on a query in real-time.
Collaboration
Collaborate with your team members through notes, @mentions, and links.
AI Copilot
Let AI deliver instant resolutions based on past context.
Workflows
Triage, assign, and monitor tickets automatically with rule-based automation.
Follow Queries
Follow important emails to get notified of its progress and escalations.
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email resolution time
90%
increase in productivity
65%
reduction in resolution times
100%
SLA success
rate
100%
increase in
productivity
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email
resolution time
“We scrolled through inboxes weekly, to ensure nothing was missed. Missing even one email leaves a bad taste for learners. Hiver ensures that doesn’t happen.”
Emma Minnis, Interim Manager of Student Success
90%
increase in
productivity
“Our team operates more seamlessly with Hiver, leading to less back-and-forth. This has improved our accuracy and speed in processing vendor payments.”
Jill Tarnoff, Sr. AP Specialist at Ping Identity
65%
reduction in
resolution times
“I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster”
David Pinto, Business Development
100%
SLA success
rate
“Hiver is extremely easy to use. We hit the ground running right from day one. Also, their customer service is simply fantastic!”
Luke Thompson, Co-owner
100%
increase in
productivity
Frequently Asked
Questions
What is a View?
Views in Shared Inbox let you quickly access conversations that meet certain filtering conditions. For example, a View can give you access to all emails currently unassigned and in the open state. You can use the default views available out of the box or create custom views based on certain conditions.
How can I create Custom Views?
You can use the following conditions to filter a Shared Inbox and create a Custom View. The available filters are:
Assignee: Filter conversations based on their state of assignment. For example, find all conversations assigned to users ‘John’ or ‘Jane’.
Status: Filter conversations based on their status. For example, find all conversations that are in ‘Open’ or ‘Pending’ state.
Tags: Filter conversations based on their tags. For example, find all conversations that contain the Tags ‘Billing’ and/or ‘Escalation’.
Once filtered, you can save the results as a Custom View.
Can I share Views?
Admins can create and share Views with everyone in the team. They can also create a Private View and make it available to themselves. Users can also create a Private View for themselves.
Shared Inbox management made easy
with Hiver. Try Now!
Get unlimited users on the Free plan ✦ No credit card needed
