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No need to toggle between multiple applications
No complexities of a ticketing system
Never miss a customer query
Respond to customers faster

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Assign, track, & collaborate on emails across teams
Run a multi-channel help desk within your inbox
Track support analytics and build custom reports

Trusted by 10,000+ teams globally

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Loop in teammates to craft helpful responses

Create drafts of email responses and share them with your team in real-time. Collaborate on these drafts without using Ccs or forwards.

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Trusted by over 2000 companies across the world

Draft emails together with a single click

Invite teammates to create email drafts together with just a single click
Simply start composing an email draft in Gmail and hit the Share Draft button

Cut out the chaos from collaboration

Hiver does not allow more than one user to edit a shared draft at any given point in time
Users also see notifications when a member is editing a shared draft

More Hiver
features you’ll love

Email Templates

Save canned responses as email templates. Share them with your team and help them provide faster, more consistent responses.

Explore email templates

Notes and @mentions

Collaborate with your team seamlessly, minus Cc/Bcc/forwards. Use @mentions to rope in specific agents when needed.

Explore Notes and @mentions

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Our customers love us for good reason

Hiver is a very friendly tool. As it sits inside Gmail, it doesn't give you an alien feel. It does away with the complexities of a ticketing system. Everything about it is so simple.