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Avoid duplicate effort with Collision Alerts
Collision Alerts prevent duplication of efforts and potentially conflicting replies. Establish transparency in collaboration when multiple users work on the same query.
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Real-time monitoring
Get real-time visual cues to alert you on other team members who may be working on the same query.
Prevent effort duplication
Ensure accountability by showing who’s handling a query—so there’s no duplication of work.
Avoid mishaps
Prevent public gaffes by alerting team members before they send conflicting replies on the same query.
Enhance collaboration and teamwork
Enhance visibility among your team
Receive real-time alerts to help you detect collisions. If you begin replying to a query that another team member handles, you’ll receive an alert indicating activity, allowing you to avoid conflicting responses.
Enforce anti-collision workflows
Prevent multiple team members from replying to the same query by automatically disabling the edit draft option for others when someone is already working on a query. Ensure your team collaborates effectively without overlapping contributions.
Establish swimlanes
Provide easy navigation to the most critical queries to keep your team focused. Utilize a combination of filters, such as assignee, tags, status, and more, to create Custom Views that organize conversations into categories.
Follow conversations for updates
Follow important conversations and stay informed with notifications on updates—such as changes in assignee or status, addition of new notes, and SLA violations.
Train junior team members effectively by tracking their responses and ensure they provide high-quality customer support.
Track your team’s workload
Use the Workload Distribution mode to track conversations and their owners. Address any unequal distribution with re-assignments, promptly assign any unassigned conversations, and monitor conversations for SLA violations so you can step in when necessary.
The complete customer
service solution
Omnichannel Inbox
Organize, assign and track customer conversations across channels.
Follow Queries
Follow important emails to get notified of its progress and escalations.
Integrations
Connect with 100+ apps to bring in customer data and manage tasks inside Hiver.
Views
Use a combination of filters to bucket conversations and save them for quick access.
Collaboration
Collaborate with your team members through notes, @mentions, and links.
AI Copilot
Let AI deliver instant resolutions based on past context.
Workflows
Triage, assign, and monitor tickets automatically with rule-based automation.
Analytics
Get insights to improve support with built-in reports and dashboards.
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email resolution time
90%
increase in productivity
65%
reduction in resolution times
100%
SLA success
rate
100%
increase in
productivity
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email
resolution time
“We scrolled through inboxes weekly, to ensure nothing was missed. Missing even one email leaves a bad taste for learners. Hiver ensures that doesn’t happen.”
Emma Minnis, Interim Manager of Student Success
90%
increase in
productivity
“Our team operates more seamlessly with Hiver, leading to less back-and-forth. This has improved our accuracy and speed in processing vendor payments.”
Jill Tarnoff, Sr. AP Specialist at Ping Identity
65%
reduction in
resolution times
“I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster”
David Pinto, Business Development
100%
SLA success
rate
“Hiver is extremely easy to use. We hit the ground running right from day one. Also, their customer service is simply fantastic!”
Luke Thompson, Co-owner
100%
increase in
productivity
Frequently Asked
Questions
How does the 7-day free trial work?
When you sign up, you instantly get access to our Elite plan for 7 days. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
Which features can I use during the trial?
You get access to the Elite plan during your trial, which means you can use Hiver without any limits, and can also experience the best support we have to offer.
What happens at the end of my trial period?
If you do not upgrade your Hiver account during your trial period, your account will be suspended at the end of your trial. You can re-activate your account by upgrading within 7 days from the date of the end of your trial.
Do I need a credit card to sign up?
No, you do not. You will only be required to produce your credit card information when you upgrade to a paid subscription.
How do I import my existing emails to my Hiver shared inbox?
If you’d like your emails to be imported to your Hiver shared inbox, please write to us on support@hiverhq.com and we will assist you with the process. The duration of the import process depends on the number of emails to be imported.
Do I need to pay for all the users in my Google or Outlook account?
No. You just pay for the users you enable to access Hiver. You can control this from within Hiver and change the users at any time. If you add new users to your Google or Outlook account, you can easily add them to Hiver.
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