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- No need to toggle between multiple applications
- No complexities of a ticketing system
- Never miss a customer query
- Respond to customers faster
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Collisions occur when two or more users respond to the same query. Hiver's Collision Alerts prevent multiple users from responding to the same query and potentially sending conflicting replies.
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Save canned responses as email templates. Share them with your team and help them provide faster, more consistent responses.
Collaborate with your team seamlessly, minus Cc/Bcc/forwards. Use @mentions to rope in specific agents when needed.
Maximise customer delight with the wide range of features offered by Hiver
The collision alerts feature in Hiver is quite nice as it ensures no two team members ever work on the same query. This helps the staff save a lot of time on a daily basis and ensures duplicate responses are not sent out to patients.
Operations Associate, New Hope Fertility Center
Loved by 8000+ teams on Google Workspace
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
