If you are using a shared inbox, it is quite common for a user to start replying to an email without knowing that another user is already working on it. It ends up with customers receiving more than one response to their email. Hiver’s collision alerts automatically disable the option to edit an email draft when another user is working on it.
Hiver provides visual cues to help you easily detect email collision. When a user starts replying to an email that you are working on, Hiver shows you a floating notification with the name of the user working on the draft.
Hiver is straight forward and intuitive to set up. For any company using shared mailboxes, this is an amazing solution. With Hiver, we were able to get up and running in less than a week, saving our company both time and money.
IT Procurement Lead at Flexport
Vacasa handles support tickets80%
faster with HiverKnow how