If you are using a shared inbox, it is quite common for a user to start replying to an email without knowing that another user is already working on it. It ends up with customers receiving more than one response to their email. Hiver’s collision alerts automatically disable the option to edit an email draft when another user is working on it.
Hiver provides visual cues to help you easily detect email collision. When a user starts replying to an email that you are working on, Hiver shows you a floating notification with the name of the user working on the draft.
Hiver required minimal training or workflow changes as it integrated nicely with Gmail. The other solutions we tried required a different system to log into, and a complete mind shift in the way the team used email. With Hiver, we were able to sign up and get going in no time.
Pulse Manager at Reali
Vacasa handles support tickets80%
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