Go from chaos to clarity

Avoid duplicate and conflicting responses. Get instant alerts

when someone is responding to an email.

Agent collision occurs when two or more agents are working on the same email in a shared inbox. Collision alerts in Hiver prevent two people from replying to the same email (and potentially sending conflicting replies).

With collision alerts, never step on someone

else’s toes again

Avoid duplicated work

If you are using a shared inbox, it is quite common for a user to start replying to an email without knowing that another user is already working on it. It ends up with customers receiving more than one response to their email. Hiver’s collision alerts automatically disable the option to edit an email draft when another user is working on it.

Get complete visibility

Hiver provides visual cues to help you easily detect email collision. When a user starts replying to an email that you are working on, Hiver shows you a floating notification with the name of the user working on the draft.

More Features

Email tags for shared inboxes

Organizing emails becomes a breeze with Hiver's Email Tags.

Explore Email Tags

Email templates for shared inboxes

Send blazing fast responses with Email templates that you can use from your ‘compose’ window.

Explore Email Templates


Hiver is straight forward and intuitive to set up. For any company using shared mailboxes, this is an amazing solution. With Hiver, we were able to get up and running in less than a week, saving our company both time and money.

Darrell Ten,

IT Procurement Lead at Flexport

Case study

Vacasa handles support tickets


faster with Hiver

Know how