Software-as-a-service or SaaS has become the de-facto software model for businesses in recent years. According to Gartner, SaaS is expected to be a $144 Billion industry by 2022.
While the foreseeable growth is exciting, competition is also fierce and keeping operational costs in check is key.
The upside here is that providing superior and consistent customer experience can easily help your SaaS business get ahead of the competition. And your tech-stack is mission-critical to this. A shared inbox solution like Hiver can help you effortlessly manage all your email communication without leaving Gmail and help you provide better customer experience.
Delight your clients and prospects
with swift responses
Save time with smart automations
Set up intelligent automations in Hiver to assign emails to specific users based on email addresses or subject lines. Add tags to classify and filter emails easily.
Bid goodbye to delayed responses
With configurable SLAs (Service Level Agreements) in Hiver, missed emails and delayed responses become a thing of the past.
Get crystal clear reports effortlessly
Hiver’s shared inboxes allow you to track key metrics from the analytics dashboard. Use these actionable insights to identify areas of improvement, and streamline your processes.
Take your email productivity
up a notch
Insert customer satisfaction surveys (CSAT) in your emails with one-click and measure your team’s performance.
Connect Hiver to your
Connect your Hiver shared inboxes with other tools like Slack and Zapier and always stay connected with your ecosystem of business apps.
Shared inboxes for SaaS
We get a lot of emails that would otherwise hit each team member’s inbox. With Hiver, we’ve sped up our email responses and our inboxes are clutter-free.
Everything you need in a reliable and secure shared inbox solution for your SaaS business
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