The perfect shared inbox solution for SaaS businesses

Turn Gmail into a powerful communication hub
for your growing SaaS business
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Why should your SaaS business use a shared inbox like Hiver?

Software-as-a-service or SaaS has become the de-facto software model for businesses in recent years. According to Gartner, SaaS is expected to be a $144 Billion industry by 2022.

While the foreseeable growth is exciting, competition is also fierce and keeping operational costs in check is key.

The upside here is that providing superior and consistent customer experience can easily help your SaaS business get ahead of the competition. And your tech-stack is mission-critical to this. A shared inbox solution like Hiver can help you effortlessly manage all your email communication without leaving Gmail and help you provide better customer experience.

Turn your shared inbox into a powerful
collaboration platform

Make email delegation effortless Make email delegation effortless

Team collaboration without relying
on external collaboration tools

Use notes to collaborate with your team to respond to inquiries or solve issues without relying on email forwards, Ccs or external collaboration tools. @mention teammates to notify them and have them respond to issues faster.

Make email delegation effortless Make email delegation effortless

Assign emails to your team in two-clicks

Turn emails into actionable tasks and delegate them to your team members with just 2 clicks. Mark emails as Open, Pending, or Closed and always keep a tab on their status.

Make email delegation effortless Make email delegation effortless

Clearer communication with shared drafts and templates

Easily share and discuss email drafts with your team without multiple email threads and forwards. Create email templates and use them right from the Gmail compose window for faster replies.

Make email delegation effortless Make email delegation effortless

Never step on someone’s
toes again

Avoid duplicate and conflicting responses. Get instant alerts when someone is responding to an email that you’re working on.

Delight your clients and prospects
with swift responses

Delight your clients

Save time with smart automations

Set up intelligent automations in Hiver to assign emails to specific users based on email addresses or subject lines. Add tags to classify and filter emails easily.

Delight your clients

Bid goodbye to delayed responses

With configurable SLAs (Service Level Agreements) in Hiver, missed emails and delayed responses become a thing of the past.

Delight your clients

Get crystal clear reports effortlessly

Hiver’s shared inboxes allow you to track key metrics from the analytics dashboard. Use these actionable insights to identify areas of improvement, and streamline your processes.

Take your email productivity
up a notch

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Customer happiness
made easy

Insert customer satisfaction surveys (CSAT) in your emails with one-click and measure your team’s performance.

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Connect Hiver to your
favorite apps

Connect your Hiver shared inboxes with other tools like Slack and Zapier and always stay connected with your ecosystem of business apps.

More features

Shared inboxes for SaaS

Hiver Mailbox
Hiver Mailbox

Loved by G Suite customers across 30+ countries

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SaaS companies powered by Hiver
Hiver Saas Customers
Sonia cruz vacasa

We get a lot of emails that would otherwise hit each team member’s inbox. With Hiver, we’ve sped up our email responses and our inboxes are clutter-free.

Gregory Karelitz,

Global Manager, HubSpot

Everything you need in a reliable and secure shared inbox solution for your SaaS business

We are obsessed with keeping your data safe. We’ve especially developed processes, technologies, and policies that ensure we deliver on our data security promise. And that is why more than 1500 businesses count on us to keep their data safe and secure.
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SOC 2 Type II Attested

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ISO 27001 Certified

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