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Resolve all your email queries using a single SaaS help desk, especially built for IT companies to improve customer satisfaction, loyalty, and business growth.
Resources to help grow your IT software and service business
Hiver is an email-based help desk solution that helps you manage customer, prospect, vendor, and partner queries efficiently. It emphasizes simplifying team collaboration, delivering a unified inbox experience for multi-channel support, and providing 24/7 highly rated customer, vendor and partner support.
Hiver facilitates team collaboration by allowing members to easily share and manage emails, automate repetitive tasks, and use @mentions for internal communications, ensuring no customer query goes unanswered.
Yes, Hiver supports managing email, live chat, and voice channel support directly from email, making it a versatile SaaS ticketing system for handling various customer communication channels.
Hiver offers features such as collaboration tools, multi-channel support, automation, reporting, and integrations with popular tools like Slack, WhatsApp, and Salesforce to help companies manage their IT software and service business.
Through its easy-to-use interface, enhanced collaboration, automation of repetitive tasks, SLA management, and robust analytics, Hiver enables teams to offer timely and effective support, enhancing customer satisfaction.
As compared to other helpdesks, Hiver provides savings between 35% to 50% by offering flexible pricing plans without hidden or extra training costs, focusing on essential features needed by teams.
Hiver integrates seamlessly with various third-party apps, allowing teams to work efficiently without switching between multiple platforms, enhancing productivity and customer service quality.
A knowledge base empowers customers to find answers independently, reducing the volume of incoming support requests and enhancing customer satisfaction.
Key features include multichannel support, ticketing system, knowledge base, automation, analytics and reporting, integration capabilities, and cost-effective pricing to address customer support challenges.
SaaS help desk software streamlines communication, organizes inquiries through an efficient ticketing system, offers 24/7 support with a knowledge base, personalized customer interactions, and enhances team performance with analytics.
Consider factors like the scale of operations, specific needs, budget, desired features like automation and integration capabilities, and the ability to offer multichannel support to ensure the SaaS help desk solution aligns with business goals and customer support strategies.
Live chat offers real-time support to users, improving engagement, resolving issues faster, and providing a personalized support experience.
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
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