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Assign emails to team members, and manage support escalations better. Use email statuses: Open, Pending, and Closed, to track progress. Get a quick summary of what happened with an email using the activity timeline.Delegate emails with ease
Easily bring onboard your support teams, project management teams, and developers to brainstorm, discuss, and solve customer issues faster and better. Write internal email Notes, use @mentions, and collaborate contextually without leaving Gmail.Have contextual discussions
Categorize emails using Tags to organize your inbox better. Perform bulk actions, sort and easily filter emails using custom Views. Find older email threads easily by performing search actions using the Gmail search bar.Organize your inbox easily
Set up rule-based automations to automate repetitive tasks and take the grunt work out of your customer service helpdesk. Auto-assign emails to your team members in a round-robin manner for better workload distribution.Save time with automations
Create SLAs to ensure you never delay your email responses. When an SLA is violated, Hiver sends a notification to the team and attaches an SLA violation tag to the email.
Hiver allows you to track key metrics from the analytics dashboard. Use these actionable insights to identify areas of improvement, and make your organization data-driven.
Create email templates and respond to your customers faster than ever before. You can create as many email templates as you like and use them right from the Gmail compose window.
Each of us would always work on two email accounts: the personal one, and the shared one. It involved a lot of back and forth. With Hiver, I know all incoming emails are picked at the right time. We’ve seen a drastic improvement in meeting SLAs. I am happy that our customers are getting a much better experience now.Michelle Reznick Billing and Collections Team Leader, Appsflyer
Shared inboxes you can create for your
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