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How to create a Unique Value Proposition [5 Real-World Examples]
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10,000+ teams use Hiver to delight their customers!

How to create a Unique Value Proposition [5 Real-World Examples]

Nov 21, 2023
    |    
8 min read
    |    
Hiver HQ
Smeetha Thomas

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The reality is most people can’t explain what their company does. Arguably, the single most important part of your business’s overarching messaging is its unique value proposition.

Your value proposition statement is a statement of intent, a promise that will set your business apart. It’s the reason why your customers choose to buy from you. It’s what gives you an edge over your competitors and makes you ‘better than the rest’!

According to HubSpot, nearly 64% of businesses today have established value propositions. While brands have gone all out to craft powerful, catchy and compelling value propositions (like Shopify’s ‘Anyone, anywhere, can start a business’); not many have struck the right chord with their target market.

So how do you stand out? 

We are aware of the golden rules of keeping it simple, valuable, and ofcourse memorable. But there’s more… 

In this article, we’ll be breaking down: 

  • What is a unique value proposition? 
  • How to write a value proposition that sticks and sells?
  • 5 best value proposition examples
Help your company stand out by delivering world-class supportSee how Hiver works

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What is a value proposition?

A Unique Value proposition is a clear and compelling statement that tells your customers what ‘unique value’ your company offers. It differentiates your business from the competition and answers the question, “Why should customers choose this product or service over others?” It helps you position your business visibly and distinctively in the marketplace.

A well-articulated value proposition statement is one that tackles head-on the doubt in any prospective customer’s mind about your expertise or ability to deliver. And that’s one of the vital things you must consider before starting a business.While it needs to be exclusive, here’s what a brand value proposition is NOT:

  • A lot of fluff about your brand’s key features
  • A mission statement 
  • Company values
  • A slogan or tagline

Your customer / target audience needs to be the hero (not your product or the recently shipped updates). You need to bring out the pain points that you fix and the ways in which you make your customers’ lives better. 

A Step-By-Step Process to Creating a Unique Value Proposition for Your Company

In a world where the average human attention span is currently at 8.25 seconds, brands need to up their game when it comes to writing strong and high-quality value propositions in order to grab the attention of their potential customers. 

Here’s a step-by-step guide to creating an effective value proposition for your brand – 

1. Identify the problems your target customers are facing

The first step is to identify and understand the main problems of your target customers. You can do this by directly talking to them through surveys and interviews or by reaching out on social media. Listen to what they’re saying about their needs and frustrations. Only when you understand customer problems properly, can you write a value proposition that communicates how you can help them. 

A good method to follow is – Harvard Business School’s ‘jobs to be done theory’. It says that businesses need to define their value by clearly understanding the ​​’job to be done’ or the problem that their customer is trying to solve. Here are some things you need to be clear on: 

  • What is my brand offering?
  • What job does the customer hire my brand to do?
  • What companies and products compete with my brand to do this job for the customer?
  • What sets my brand apart from the competitor?

For instance, here’s what the ‘jobs to be done’ framework looks like for Zoom:

  • Video conferencing software.
  • Help remote workers manage and engage with colleagues without in-person interaction (especially during COVID-19).
  • Teams, Google Meet, Slack, Skype.
  •  Intuitive features such as blurring of the background, transcription of meetings, and quick accessibility to meetings. 

To quickly summarize, you need to list down your customer’s problems and then devise a statement that draws them to your business.

2. Describe how you can help your customers and solve their problem

After you have understood the problem or the ‘job to be done’ of your target customers, the next step is to demonstrate how your company can help them. 

You need to highlight the unique benefits that set your offering apart from others in the market. This is an opportunity to connect the dots between what your customers need and how your company is the ideal solution. 

Peter J Thomson describes value proposition as the place where your company’s product intersects with your customer’s desires. In order to better understand and communicate how your business can help your target customers, let’s use Thomson’s value proposition canvas. It is essentially a chart that helps businesses find that perfect fit between “what you offer and why people buy it”. 

This value proposition canvas template has six areas that will sync your business strategy with your brand strategy. This model will help you drill down the one-sentence value statement that will appeal to your customer’s strongest decision-making drivers.

The value proposition canvas template to write fitting value statements for your business
The value proposition canvas | Peter J Thomson

Let’s understand this with a quick example of a property search and real estate firm.

Under customer profile:

  • Needs: A hassle-free experience to rent a new home 
  • Fears: Can I get an affordable house in a good neighborhood?
  • Wants: 100% verified properties 

Under product profile:

  • Benefits: Find the best homes for rent from 5 million+ property listings
  • Features: A 360° virtual tour of the property
  • Experience: Tenants can pay rent online securely through the app

3. Highlight how your offerings are different from the others

Lastly, you’ll want to focus on bringing out the uniqueness of your product or service. What is it that makes your company’s offerings different and better than what is offered by competition? At any point in time, your customers will consciously or subconsciously weigh the benefits they’re getting from you over the others out there. If you’re able to clearly highlight what sets you apart, you’ll make it easy for your target customers to choose you. 

Another great mental model to keep in mind when creating your unique value proposition, is Simon Sinek’s Golden Circle. Used by most small businesses, startups, and leadership teams globally, the model helps you build a value-driven form of your value proposition with the ‘why/how/what’ questions. 

According to Sinek—“People don’t buy what you do, they buy why you do it.”

Taking up this exercise will help you determine the customers you are targeting, their needs that you meet, and the ideal price point at which you need to sell.

Simon Sinek’s formula for writing a unique value proposition
Know what matters most to your customer with the Golden Circle model

For instance, take a look at how Lacoste’s brand purpose, mission, and position strategy are built on Simon Sinek’s ‘why/how/what’ model.

How Lacoste defines their brand strategy using Simon Sinek's Golden Circle
Lacoste Brand Strategy | thinkbastien

5 best value proposition examples

Let’s now look at five brands that have made a mark with simple yet powerful value proposition statements.

Take notes, because these company value proposition statement examples will help you see how brands strategically address pain points and highlight customer gains.

1. Webflow:

“We’re bringing development superpowers to everyone.”

 value proposition example of webflow

Webflow’s unique visual no-code platform has democratized access to web development. Their value proposition statement stays with you as it makes a powerful claim of helping just about anyone build enterprise-grade sites easily.

2. Tortuga:

“Pack everything you need without checking a bag”

 value proposition example of Tortuga

Tortuga’s value proposition statement sits right on top—on the first fold of their website’s homepage. With a mission to make traveling easier, their unique messaging highlights how their perfect backpacks combine the spaciousness of a suitcase and the comfort of a hiking bag. Their carry-on-sized backpacks are designed to “fit all you can” so that customers can worry less about checking in baggage and focus more on enjoying their travels.

3. Stitch Fix:

“Discovering styles you love, just got easier”

 value proposition example of Stitch Fix

You’ve got to hand it to the styling brand Stitch Fix, for keeping their value proposition simple yet catchy. It sends out a clear message that its stylists offer a personalized experience by recommending clothes that suit their customers’ style, fit, and price points.

4. Evernote:

“Tame your work, organize your life”

 value proposition example of Evernote

Evernote is helping everyone from executives to entrepreneurs to accomplish more at work, home, and everywhere else. Their value proposition is very relatable as it talks about helping users get more done by using task lists and notes. 

5. Duolingo:

“The free, fun, and effective way to learn a language!”

value proposition example of duolingo

Learning a new language is not an easy task for everyone. Duolingo talks about making the whole process fun and effective with its great value proposition statement. They also make it a point to call out that their service is available for free.

Hiver’s value proposition

Engage meaningfully with customers, employees, and vendors from Gmail

Hiver’s mission is to help teams streamline and manage business communication for customers, vendors, and employees from one centralized platform—Gmail. Our strong value proposition highlights that we are empowering teams to do everything from Gmail, without having to switch between tools.

As you can see, Hiver’s value proposition explains what’s unique about the product and what separates them from competitors. 

Turn Gmail into a collaborative platform. Manage conversations with your customers, employees and vendors with ease. Try Hiver now!
Smeetha Thomas is a freelance writer and content strategist for B2B and SaaS companies. Passionate about building compelling narratives, she helps brands by translating their story and expertise into actionable content that drives qualified traffic and valuable leads.

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