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Customers all across the globe.

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Customers all across the globe.

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Assign, track, & collaborate on emails across teams
Run a multi-channel help desk within your inbox
Track support analytics and build custom reports

Trusted by 10,000+ teams globally

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

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Author

Nidhi Lohia

A passionate content marketer, Nidhi writes value-driven, actionable content for various teams such as customer service, finance, IT and HR. Her expertise lies in helping these teams engage, collaborate, and manage their workload better - by shedding insights on best practices and industry trends. When not working, you'll find her tuning in to marketing and support-related podcasts, while also planning her next vacation.

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96 posts

accounts-receivable-and-payable-software

10 min read | Finance

13 Best Accounts Receivable and Accounts Payable Software

If you’re running a business, then you know how important it is to manage your finances efficiently. However, keeping track of payments and collections is a...

hiver-receives-bronze

1 min read | Company news

Economic Times HR Capital Awards – Hiver Receives Bronze

The Economic Times HR Capital awarded the bronze to Hiver for ‘Excellence in Cultivating a Culture of Trust and High Performance’ in 2023. The...

positive-customer-relations-guide

6 min read | Customer Experience

Complete Guide to Customer Relations: Importance, Types, and Strategies

Focus on building strong customer relations to ensure you’re meeting the needs of all your customers – past,...

customer-support-survey

7 min read | Customer Experience

Exclusive Research 2024 – 72% of Customers Switch Brands after a Negative Experience

Hiver surveyed over 1200 consumers in the US to understand changing customer needs, support pain points, and factors that...

customer-service-automation

11 min read | Customer Service

Customer Service Automation: Pros, Cons, and Best Practices

Customer Service Automation can help businesses improve efficiency and reduce costs. In this post, we tell you how you can implement customer service...

customer-service-skills

14 min read | Customer Service

17 Key Customer Service Skills + Ways to Develop Them

Explore 17 vital customer service skills and learn how to enhance them. Boost your team’s efficiency with our expert tips.

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