Harsh Vardhan

Delighting customers takes more than gift coupons and discounts. You must truly empathize with them – make them feel that you care. Here are a few ways. ...

Is the help desk easy to learn and use? Is it secure? Is it scalable? Is the reporting powerful? And more.

Here are ways to deliver great support during tough situations, and keeping the business running without disruptions even with a remote team.

Imagine you head customer support for an online retail clothing store. You get an email from a customer absolutely fuming about how they received a defective...

A detailed analysis of shared inbox tools: who should use – what you’ll like – what you won’t like – pricing, and more.

The logistics and supply chain ecosystem is undergoing a seismic shift. In recent years, we’ve seen the proliferation of digital freight brokerage startups...