Author

Harsh Vardhan

Harsh is the content lead at Hiver. He's jocular, loves dogs, and is always up for a road trip. He also reads - when Netflix gets boring.

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74 posts

improve-customer-experience

13 min read | Customer Experience

How to dramatically improve customer experience (And ways to motivate your team)

Delighting customers takes more than gift coupons and discounts. You must truly empathize with them – make them feel...

g-suite-help-desk

8 min read | Customer Service

10 factors G Suite users must look for in a help desk software

Is the help desk easy to learn and use? Is it secure? Is it scalable? Is the reporting powerful? And more.

customer-service-coronavirus-pandemic

6 min read | Remote Work

Short guide: Delivering great customer service during a pandemic

A family recently got stuck in the Dominican Republic as all commercial flights were canceled in the wake of the COVID-19. They called their advisor for help....

apology-email-to-customers

11 min read | Customer Service

How to write an Apology email to customers

Sending apology emails to customers can be the difference between profitability and loss. Displeased customers can hurt your business with negative reviews;...

shared-inbox-tools

10 min read | Shared Inbox

15 top Shared Inbox tools for businesses

A detailed analysis of shared inbox tools: who should use – what you’ll like – what you won’t like – pricing, and more.

automations-logistics-teams

3 min read | Logistics

Automations Logistics teams can set up using Hiver

The logistics and supply chain ecosystem is undergoing a seismic shift. In recent years, we’ve seen the proliferation of digital freight brokerage startups...

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