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Blog
Blog
Product
Features
Email Delegation
Email Tags
Email Notes
Collision Alerts
Email Templates
Automations
Analytics
SLA and Business Hours
Customer Satisfaction Surveys
All Features
Use Cases
Manage Shared Inboxes
Make shared inboxes work for teams
Manage Google Groups
Make shared inboxes work for teams
For Teams
Client Services
Do great customer support, right from Gmail
Support Teams
Do great customer support, right from Gmail
Finance Teams
Simplify email collaboration for Finance teams
Operations Teams
Power up your operations
with shared inboxes
IT Admins
Make your IT help desk
simpler and faster
Remote Teams
Make your IT help desk
simpler and faster
Industries
Logistics
Real Estate
Travel
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Education
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The complete guide to customer engagement
Customer Journey Mapping: Guide to Designing Superior Customer Experiences
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Mistakes to avoid while purchasing customer service software
How will CX evolve in 2021? Hear what these Customer Experience leaders have to say
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Case Studies
Logistics
Flexport resolves customer emails twice as fast
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Vacasa handles support emails 80% faster
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Boise State University overcomes critical email challenges
Healthcare
New Hope Fertility Center provides 2X faster customer service
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Guide to shared inboxes
Gmail as a help desk
Productivity handbook for G Suite users
The state of email report 2019
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Author
Harsh Vardhan
Harsh is the content lead at Hiver. He's jocular, loves dogs, and is always up for a road trip. He also reads - when Netflix gets boring.
73 posts
14 min read | Customer Experience
How to dramatically improve customer experience (And ways to motivate your team)
Delighting customers takes more than gift coupons and discounts. You must truly empathize with them – make them feel...
8 min read | Customer Service
10 factors G Suite users must look for in a help desk software
Is the help desk easy to learn and use? Is it secure? Is it scalable? Is the reporting powerful? And more.
7 min read | Remote Work
Short guide: Delivering great customer service during a pandemic
A family recently got stuck in the Dominican Republic as all commercial flights were canceled in the wake of the COVID-19. They called their advisor for help....
8 min read | Customer Service
How to write effective apology emails to customers
Imagine you head customer support for an online retail clothing store. You get an email from a customer absolutely fuming about how the shirt he ordered is...
10 min read | Shared Inbox
15 top Shared Inbox tools for businesses
A detailed analysis of shared inbox tools: who should use – what you’ll like – what you won’t like – pricing, and more.
3 min read | Logistics
Automations Logistics teams can set up using Hiver
The logistics and supply chain ecosystem is undergoing a seismic shift. In recent years, we’ve seen the proliferation of digital freight brokerage startups...
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