Author

Harsh Vardhan

Harsh is the content lead at Hiver. He's jocular, loves dogs, and is always up for a road trip. He also reads - when Netflix gets boring.

cover

73 posts

improve-customer-experience

14 min read | Customer Experience

How to dramatically improve customer experience (And ways to motivate your team)

Delighting customers takes more than gift coupons and discounts. You must truly empathize with them – make them feel...

g-suite-help-desk

8 min read | Customer Service

10 factors G Suite users must look for in a help desk software

Is the help desk easy to learn and use? Is it secure? Is it scalable? Is the reporting powerful? And more.

customer-service-coronavirus-pandemic

7 min read | Remote Work

Short guide: Delivering great customer service during a pandemic

A family recently got stuck in the Dominican Republic as all commercial flights were canceled in the wake of the COVID-19. They called their advisor for help....

apology-email-to-customers

8 min read | Customer Service

How to write effective apology emails to customers

Imagine you head customer support for an online retail clothing store. You get an email from a customer absolutely fuming about how the shirt he ordered is...

shared-inbox-tools

10 min read | Shared Inbox

15 top Shared Inbox tools for businesses

A detailed analysis of shared inbox tools: who should use – what you’ll like – what you won’t like – pricing, and more.

automations-logistics-teams

3 min read | Logistics

Automations Logistics teams can set up using Hiver

The logistics and supply chain ecosystem is undergoing a seismic shift. In recent years, we’ve seen the proliferation of digital freight brokerage startups...

1

. . .

Subscribe