14 min read | Customer Experience
How to Dramatically Improve Customer Experience
Delighting customers takes more than gift coupons and discounts. You must truly empathize with them – make them feel that you care. Here are a few ways. ...
8 min read | Customer Service
10 Factors G Suite Users Must Look for in a Help Desk
Is the help desk easy to learn and use? Is it secure? Is it scalable? Is the reporting powerful? And more.
8 min read | Remote Work
Delivering Great Customer Service During a Pandemic: A Guide
A family recently got stuck in the Dominican Republic as all commercial flights were canceled in the wake of the COVID-19. They called their advisor for help....
9 min read | Customer Service
How to Write Effective Apology Emails to Customers
Imagine you head customer support for an online retail clothing store. You get an email from a customer absolutely fuming about how the shirt he ordered is...
11 min read | Shared Inbox
16 Top Shared Inbox Tools for Businesses
A detailed analysis of shared inbox tools: who should use – what you’ll like – what you won’t like – pricing, and more.