13 min read | Customer Experience
How to dramatically improve customer experience (And ways to motivate your team)
Delighting customers takes more than gift coupons and discounts. You must truly empathize with them – make them feel...
8 min read | Customer Service
10 factors G Suite users must look for in a help desk software
Is the help desk easy to learn and use? Is it secure? Is it scalable? Is the reporting powerful? And more.
6 min read | Remote Work
Short guide: Delivering great customer service during a pandemic
A family recently got stuck in the Dominican Republic as all commercial flights were canceled in the wake of the COVID-19. They called their advisor for help....
11 min read | Customer Service
How to write an Apology email to customers
Sending apology emails to customers can be the difference between profitability and loss. Displeased customers can hurt your business with negative reviews;...
10 min read | Shared Inbox
15 top Shared Inbox tools for businesses
A detailed analysis of shared inbox tools: who should use – what you’ll like – what you won’t like – pricing, and more.