Hiver is like having another person on my team. Achieving this level of coordination without Hiver would take
50-100% more time.

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Nathan Strang

Ocean Freight Operations Manager, Flexport

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Author

Harsh Vardhan

Harsh is the content lead at Hiver. He's jocular, loves dogs, and is always up for a road trip. He also reads - when Netflix gets boring.

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73 posts

improve-customer-experience

15 min read | Customer Experience

How to Dramatically Improve Customer Experience

Delighting customers takes more than gift coupons and discounts. You must truly empathize with them – make them feel that you care. Here are a few ways. ...

g-suite-help-desk

8 min read | Customer Service

10 Factors G Suite Users Must Look for in a Help Desk

Is the help desk easy to learn and use? Is it secure? Is it scalable? Is the reporting powerful? And more.

customer-service-coronavirus-pandemic

8 min read | Remote Work

Delivering Great Customer Service During a Pandemic: A Guide

A family recently got stuck in the Dominican Republic as all commercial flights were canceled in the wake of the COVID-19. They called their advisor for help....

apology-email-to-customers

9 min read | Customer Service

How to Write Effective Apology Emails to Customers

Imagine you head customer support for an online retail clothing store. You get an email from a customer absolutely fuming about how the shirt he ordered is...

shared-inbox-tools

11 min read | Shared Inbox

16 Top Shared Inbox Tools for Businesses

A detailed analysis of shared inbox tools: who should use – what you’ll like – what you won’t like – pricing, and more.

automations-logistics-teams

4 min read | Logistics

Automations Logistics Teams Can Set Up Using Hiver

The logistics and supply chain ecosystem is undergoing a seismic shift. In recent years, we’ve seen the proliferation of digital freight brokerage startups...

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