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Trusted by 10,000+ teams globally

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

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Author

Aryan

I create helpful content on customer service. I'm an active member of customer experience communities. And I strongly believe that the world would be a better place with more Tiramisu.

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42 posts

knowledge-base-article-template

11 min read | Shared Inbox

10 Best Knowledge Base Article Templates For Every Business

A knowledge base is important for organising & managing business information. Here are the 10 best Knowledge Base article templates you’ll need.

help-desk-metrics

14 min read | Customer Experience

15 Best Help Desk Metrics and KPIs to Measure and Track in 2024

Help desk metrics help you measure the effectiveness of your customer support team. Here are 11 must-track metrics for 2023.

average-resolution-time

5 min read | Customer Service

The Complete Guide to Average Resolution Time (ART)

When I reach out to a support team for help, what I value most is speed and efficiency. I’ve reached out because I’m having trouble with the product that I...

first-response-time

6 min read | Customer Experience

First Response Time Explained: Tips for Delivering Faster Customer Support

First response time is the amount of time taken by a company’s agents to respond to the customer for the very first time....

ai-email-management-tools

11 min read | Customer Service

8 Best AI Email Management Tools in 2024

AI email management tools leverage artificial intelligence to streamline email handling in today’s information-intensive environment. By automating tasks...

customer-service-workflows

6 min read | Customer Service

What Are Customer Service Workflows + 5 Workflows Your Team Needs

Life is always easier when you have processes in place. Consider something like a morning routine: waking up at 5am, hitting the gym by 6am, having breakfast...

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