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10 Best FAQ Software For Your Business in 2024
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Turn Gmail into a collaborative hub

10 Best FAQ Software For Your Business in 2024

Jan 31, 2024
    |    
11 min read
    |    
Hiver HQ
Siddharthyka Saraswat

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Today, where instant gratification is not just desired but expected, the role of FAQ software in businesses is akin to having a personal assistant for each customer. Imagine each query a customer has is like a missing puzzle piece in their understanding of your product or service. FAQ software seamlessly fits these pieces together, offering a complete picture without delay or confusion.

It’s like walking into a well-organized library, where the librarian (the FAQ software) knows exactly where every book is located. Customers don’t have to wander through aisles; they’re guided straight to the book they need. This efficiency not only saves time but also enhances the overall customer experience.

In this article, we will uncover the top 10 FAQ software of 2024, helping businesses choose the right tool to turn every customer interaction into a positive and informative experience. Let’s begin with understanding what FAQ software is.

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Table of Contents

What is an FAQ software?

FAQ software, essentially, is a digital tool designed to streamline the process of managing and responding to frequently asked questions. It serves as a centralized repository where businesses can store, organize, and display answers to common customer inquiries. This technology not only helps customers find information quickly and efficiently but also reduces the workload on customer service teams by providing self-service options.

Key features of FAQ software typically include:

1. Search Functionality: Allows users to easily find specific information.

2. Categorization: Organizes questions into relevant topics or categories for easier navigation.

3. User-Friendly Interface: Ensures that both customers and staff can navigate the FAQ section without difficulty.

4. Analytics and Reporting: Offers insights into the most frequently asked questions and user engagement.

5. Customization: Enables businesses to tailor the look and feel of their FAQ section to match their brand.

6. Integration Capabilities: Seamlessly integrates with other tools and platforms used by the business.

7. Multi-Channel Support: Provides consistent information across various customer touchpoints.

8. Update and Edit Options: Allows for easy updating of information to ensure accuracy and relevance.

By implementing FAQ software, businesses can effectively manage customer inquiries, enhance the customer experience, and ensure that their support resources are utilized efficiently.

10 best FAQ Software For your Business in 2024

With a plethora of FAQ software available in the market, it can be difficult to pick one. Find the features, pros, cons, and pricing of the top 10 FAQ software in 2024 below to make an informed decision:

1. Hiver

Hiver transforms the familiar Gmail interface into a powerful customer service tool. Ideal for teams already comfortable with Gmail, Hiver adds functionality without the need to learn a new platform. It offers a seamless integration of FAQ or knowledge base management within the email inbox, making it easier to handle customer queries and ensure quick responses. With Hiver, you can efficiently organize, categorize, and manage customer interactions, turning your email into a dynamic FAQ solution.

The knowledge base feature of Hiver is designed to empower customers to self-serve. By offering a centralized library of help articles, it ensures that customers can access the information they need quickly and efficiently. This feature is crucial for deflecting repetitive queries, thereby reducing the load on customer service teams and enhancing overall efficiency.

Hiver’s knowledge base that works on top of Gmail.

Key Features of Hiver’s Knowledge Base:

1. Centralized Library of Help Articles: Provides a comprehensive collection of informational articles that customers can access for self-service.

2. Easy Integration with Gmail: Enables the management of knowledge base articles directly within the familiar Gmail interface, facilitating ease of use and quick adaptation.

3. Automated Workflow for Knowledge Base Management: Streamlines the process of updating and maintaining the knowledge base, ensuring that the information remains current and relevant.

4. Customer Feedback Collection: Includes tools to gather customer feedback on knowledge base articles, allowing for continuous improvement and relevancy of the content.

5. Search Functionality: Offers robust search capabilities within the knowledge base, making it easier for customers to find the specific information they need.

6. Multi-Channel Support: Alongside its email capabilities, Hiver also extends its knowledge base accessibility through channels like live chat and WhatsApp, broadening the reach and utility of the knowledge base.

7. Analytics and Reporting: Provides insights into how customers interact with the knowledge base, which can guide improvements and content updates.

8. Customizable Article Formatting: Allows for the customization of knowledge base articles to align with brand aesthetics and improve readability.

Pricing:

Lite: $15/user per month 

Pro: $39/user per month 

Elite: $59/user per month

Free Trial: 7 days. No credit card required.

2. HelpCrunch

 HelpCrunch is a versatile customer communication platform that combines live chat, email marketing automation, and a help desk into a cohesive solution. Ideal for small to medium-sized businesses, HelpCrunch offers an integrated approach to customer service, providing a streamlined experience for both customers and support teams.

   HelpCrunch incorporates a knowledge base and chat into one solution, allowing for easy access to information and real-time support. The knowledge base is designed with a modern look, reducing the need for extensive customization. It integrates seamlessly with the chat system, ensuring a cohesive experience for users seeking support.

HelpCrunch’s user interface.

Key features of HelpCrunch:

  • Integrated Knowledge Base and Chat: Offers a unified solution for customer queries and support.
  • Modern Design: The default design of the knowledge base is contemporary, requiring minimal customization.
  • Customization Options: Includes full customization features for those who need them.
  • User-Friendly Interface: Designed for ease of deployment and management, particularly suitable for small to medium-sized businesses.

Pros

  • Cost-effective and easy to deploy.
  • Integrated solution combining knowledge base and chat.

Cons

  • Customer support response times can be slow during peak periods.
  • Advanced features may require some experience to use effectively.

Pricing

Basic: $15 per user per month

Pro: $25 per user per month

Enterprise: Custom pricing

Free Trial: 14 days

3. Document360

Document360 is a comprehensive FAQ and knowledge base software that stands out for its robust features and ease of use. It is particularly beneficial for businesses looking for an intuitive platform to create detailed and searchable online content for their customers and employees. Document360 supports a tree navigation structure and full predictive search, enhancing user experience in finding relevant articles and information.

   Document360 excels in its ability to create and manage FAQs. The software supports Markdown for content creation, offering a state-of-the-art editor and category manager. Additionally, it provides options for making FAQs public or private and integrates a Knowledge Base Assistant for seamless addition of FAQs to websites or SaaS applications.

Document360’s user interface.

Key features of Document360:

  • Intuitive Markdown Editor: Simplifies content creation.
  • Version Control: Allows rollback to different versions of FAQs.
  • AI-Powered Search: Enhances the ability to find relevant information.
  • Third-Party App Integrations: Extends functionality through integration with apps like Drift, Intercom, and Freshchat.

Pros

  • User-friendly interface and content creation tools.
  • Comprehensive search functionality for ease of information retrieval.

Cons

  • Pricing may be high for smaller businesses.
  • Limited collaboration capabilities on single documents.

Pricing

Starter: $99 per month

Business: $299 per month

Enterprise: Custom pricing

Free Trial: 14 days

4. Helpjuice

Helpjuice is a powerful knowledge base software designed to streamline customer support and internal knowledge sharing. Renowned for its user-friendliness and customizable nature, Helpjuice offers a robust platform for creating and managing a comprehensive knowledge base.

Helpjuice shines in its ability to create dynamic and engaging FAQ sections. It features content import/export capabilities, powerful integrations, AI-powered assistance for auto-suggestions, a notification system for content updates, and API access for integrating the knowledge base with existing software.

Helpjuice’s user interface.

Key Features of Helpjuice:

  • AI-Powered Assistance: Enhances user experience with relevant information suggestions.
  • Content Import/Export: Simplifies content migration and backup.
  • Notification System: Keeps team members updated on knowledge base changes.
  • API Access: Facilitates integration with other software systems.

Pros

  • Customizable FAQ section.
  • Powerful integrations with other applications.
  • AI-assisted search capabilities.

Cons

  • Limited knowledge base templates, making customization difficult.
  • Only one help site per account, increasing cost for multiple sites.
  • Steep learning curve with complex settings and configurations.
  • Limited reporting and analytics compared to some competitors.

Pricing

Basic: $120 per month

Standard: $360 per month

Professional: $600 per month

Free Trial: 14 days

5. Flowlu

Flowlu is an all-in-one business management software with a strong focus on knowledge base and FAQ management. It’s designed to cater to various business needs, including project management, CRM, and knowledge sharing.

Flowlu’s knowledge base features are geared towards efficient information management and accessibility. It allows you to control access to sensitive information through knowledge base access management, ensuring security and privacy. The software also offers a streamlined collaboration system, enabling team members to provide feedback, suggest enhancements, and communicate effectively within the platform.

Flowlu’s user interface.

Key Features of Flowlu:

  • Knowledge Base Access Management: Controls who can view certain information.
  • Help Center Knowledge Base: Easily accessible to customers and users across different devices and software.
  • Streamlined Collaboration: Facilitates team communication and feedback on articles.
  • Full-Featured Mobile App: Provides access to all Flowlu functions on mobile devices.
  • Secure Client Portal: A digital hub for client collaboration and information exchange.

Pros

  • Intuitive and user-friendly interface.
  • Comprehensive solution for various business functions.
  • Effective knowledge base management.
  • Mobile app for on-the-go access.

Cons

  • Limited project management styles (primarily Kanban).
  • Some users reported issues with email syncing.
  • Lack of localization for certain languages like Spanish.
  • Limited web form options and customization.

Pricing

Free: Limited features for up to 5 users

Professional: $29 per user per month

Enterprise: Custom pricing

6. Knowmax

Knowmax is a Knowledge Management platform that enhances customer experience (CX) by creating a single source of truth for organizational knowledge. It’s particularly effective in customer service environments, enabling faster and more accurate responses to customer inquiries.

Knowmax offers a robust set of features for FAQ management. It facilitates the creation and maintenance of decision trees, making it easy for users to navigate and comprehend the required information. The platform also provides real-time analytics, which is essential for tracking the performance of knowledge base content and making informed decisions.

Knowmax’s user interface.

Key Features of Knowmax:

  • Decision Tree Creation and Management: Simplifies the process of building and maintaining structured knowledge.
  • User-Friendly Navigation: Ensures that information within the knowledge base is easily accessible.
  • Real-Time Analytics: Provides insights into the use and effectiveness of the knowledge base.
  • Integration Capabilities: Enhances functionality by integrating with other platforms and systems.

Pros

  • Easy to build and maintain decision trees.
  • Provision of real-time analytics.
  • Proactive enhancement requests by the technical team.

Cons

  • Some users have noted a need for a quality team to check for client-specific language.
  • A few users have suggested the need for more intelligent next-best-action features.
  • Users mentioned that the cost is high for start-up businesses.
  • Some users might want more features than a standard knowledge base.

Pricing

Basic: $49 per user per month

Standard: $99 per user per month

Enterprise: Custom pricing

Free Trial: 30 days

7. Floik

Floik is an innovative documentation tool that stands out for its versatility in creating FAQs in various formats. It’s designed to cater to the needs of businesses looking to present their products or services through interactive demos, videos, and step-by-step guides. Floik’s intuitive, no-code editor makes it easy for users to create and fine-tune FAQ content, enhancing customer engagement and understanding.

Floik excels in creating interactive, engaging product content quickly and efficiently. Its key feature is the ability to capture workflows and convert them into different formats like guides, videos, and demos with a single click. The content created is easily embeddable on websites or knowledge base platforms and can be shared via URLs on various platforms like Slack and email.

Floik’s user interface.

Key Features of Floik:

  • Interactive Demos and Videos: Create dynamic product stories.
  • Step-by-Step Guides: Offer detailed instructions in an easy-to-follow format.
  • Intuitive No-Code Editor: Simplifies content creation and customization.
  • Embeddable Content: Easily integrate FAQs into websites or other platforms.
  • AI Voiceover Capabilities: Enhance content with customizable voice narrations.

Pros

  • User-friendly interface.
  • Innovative AI features.
  • Ease of use and accessibility.
  • Diverse range of content creation options.

Cons

  • Limited branding and customization options.
  • Lack of variable playback speeds in video content.
  • Potential depth limitations for some business requirements.

Pricing

Starter: $25 per user per month

Growth: $45 per user per month

Pro: $65 per user per month

Enterprise: Custom pricing

8. Help Scout

Help Scout is renowned for its user-friendly and efficient customer service platform. It’s particularly well-suited for small to medium-sized businesses seeking a straightforward and effective solution for managing customer interactions and support.

Help Scout’s features are geared towards enhancing the customer support experience. It includes a knowledge base for customer self-service, reducing the need for direct support staff intervention. The platform is designed to simplify email management and improve customer interactions, thereby increasing efficiency in customer service operations.

HelpScout knowledge base user interface.

Key Features of Help Scout:

  • Organize and Prioritize Service Tickets.
  • Subscription-Based Notifications for Ticket Updates.
  • Ticket Creation and Submission.
  • Email Support Integration.
  • Help Desk CRM Integration.

Pros

  • Efficient incident and problem management.
  • Effective self-help community features.
  • Multi-channel support, including email and CRM integration.

Cons

  • Some users experience the software being slow occasionally.
  • More network errors have been reported in the past year.
  • The workflow functionality could be improved for better efficiency.
  • Users desire more flexibility with satisfaction rating functionality and in-depth metrics and stats.
  • The knowledge base feature is not as robust as other available options.

Pricing

Standard: $25 per user per month  

Plus: $50 per user per month  

Pro: $65 per user per month  

Free Trial: 15 days

9. ServiceNow

ServiceNow is a robust IT Service Management (ITSM) tool that has evolved to offer a comprehensive solution for businesses across various industries. Not just limited to IT, ServiceNow’s approach extends to other areas like facilities and HR, focusing on delivering exceptional service experiences.

ServiceNow ITSM is known for its efficient handling and resolution of IT service incidents, change management, problem management, and asset management. It also includes a service catalog and service level management, ensuring quality service aligns with business objectives. Notably, its Knowledge Management module is crucial for creating and maintaining a knowledge base with information and solutions for common IT issues and service requests.

ServiceNow’s user interface.

Key Features of ServiceNow:

  • Incident Management: For handling and resolving IT service disruptions.
  • Change Management: Manages alterations to IT infrastructure, services, or configurations.
  • Problem Management: Identifies root causes of recurring issues to prevent them.
  • Asset Management: Tracks and optimizes assets throughout their lifecycle.
  • Service Catalog: Centralized platform for browsing and requesting services.
  • Knowledge Management: Maintains a knowledge base for common IT issues and service requests.

Pros

  • Robust platform with extensive customization options.
  • Strong workflow engine and visible table structures for data flows.
  • Extensive integration capabilities with other systems.

Cons

  • Higher cost, especially for smaller businesses.
  • Customization can be complex and require JavaScript knowledge.
  • The complexity of email rules and mid-servers for integrations can be challenging to maintain.
  • Some features may not be as user-friendly and require additional training.

Pricing

ServiceNow provides custom pricing.

10. Bloomfire

Bloomfire is a knowledge management platform that leverages advanced AI features to enhance productivity and knowledge sharing within organizations. It’s tailored to meet the diverse needs of various teams, offering tools for engagement, collaboration, and driving results.

Bloomfire’s knowledge management system is designed to streamline customer support by connecting agents with essential information quickly and efficiently. This leads to reduced resolution times and boosts customer satisfaction. The platform addresses the challenge of scattered or outdated support content by consolidating essential resources and ensuring quick access to accurate information. 

Bloomfire’s knowledge base user interface.

Key features of Bloomfire:

  • AI-Powered Search & Discovery: Provides fast and relevant results across various file types and sources.
  • AI-Powered Authoring Tools: Facilitates the creation of high-quality, tailored content with AI assistance.
  • Customizable Layouts: Allows customization of the knowledge discovery experience.
  • Content & Document Management: Streamlines the management of a comprehensive knowledge library.
  • Integration with Tools: Offers integration capabilities with popular platforms like Slack and Salesforce.
  • Access Management: Ensures secure and controlled access to knowledge content.

Pros

  •  AI-enhanced search and authoring tools for efficient knowledge management.
  • There are many customization options for personalizing the user experience.

Cons

  • May require some time for users to familiarize themselves with AI features.
  • The platform’s advanced features might be more than needed for smaller teams.
  • Costs could be a factor for budget-conscious businesses.

Pricing

Standard: $15 per user per month

Premium: $30 per user per month

Enterprise: Custom pricing

Free Trial: 14 days

Which is the best FAQ software in 2024?

It’s clear that each platform offers unique strengths tailored to different business needs. From robust AI-driven solutions to user-friendly interfaces, these tools are designed to streamline knowledge management and enhance customer support. The right choice depends on your organization’s specific requirements, be it advanced integrations, ease of content creation, or comprehensive analytics.

Among all these options, Hiver stands out for seamlessly blending FAQ functionality within the familiar Gmail interface, making it an ideal choice for businesses already entrenched in the Google ecosystem. Its user-friendly approach, combined with effective knowledge management and collaboration tools, positions Hiver as a top contender, especially for those seeking simplicity and efficiency in their FAQ management system.

If you are looking to get started with your own knowledge base or FAQ page, try Hiver free for 7 days.

An engineer turned B2B marketer, Siddharthyka creates research-driven, actionable content for professionals from various backgrounds, such as customer success, IT, and finance. She also collaborates with industry experts to create insightful campaigns and content for readers. When away from her work desk, she can be found reading about the cosmos or picking a new coffee roast to try.

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