12 min read | Customer Experience
Top 10 Kayako Alternatives in 2023
If you’re in customer support, you might be familiar with Kayako. It’s a customer service platform that helps businesses centralize various support channels, like email and live chat. This means that...
4 min read | Customer Service
Top Customer Experience Trends to Drive Revenue in 2023
Customer experience (CX) has been one of the top priorities for businesses for a while now. Businesses are always on the lookout for ways to boost their sales,...
6 min read | Customer Service
7 Customer Service Crimes: What Are They and How to Prevent Them
Customer Service. Two simple – yet very important – words. It’s customer service that determines, to a large extent, the long-term growth of your...
6 min read | Customer Experience
Reactive to Proactive: How to Shift Your Support Strategy
Discover 5 ways to switch from reactive customer support to proactive customer support and turn your customers into advocates for life.