Hiver, the world’s first Gmail-based helpdesk that does not store your emails

We are obsessed with keeping your data safe. We’ve especially developed processes, technologies, and policies that ensure we deliver on our data security promise. And that is why more than 8,000 teams count on us to keep their data safe and secure.

security-hero
SOC 2 Type II Compliant

SOC 2 Type II Compliant

ISO 27001 Certified

ISO 27001 Certified

Hiver leads the way in security

Does Hiver store your emails? Drop Down

"Hiver does not store any email data except Message-ID and the subject line - they help us run the analytics for you. The email headers (To, Cc), or the email body (including the attachments) are never stored with Hiver."

Hiver stores raw email data temporarily in an encrypted state while it syncs emails across Gmail accounts. This duration will never exceed 10 minutes for 99% of the emails. When the emails have been successfully synced across Gmail accounts, the data is deleted permanently.

Does anyone read your emails? Drop Down

Absolutely not. No human ever reads your emails. Our support team might look at your email only if you contact us with a problem you're facing with our service and give us explicit permission to access your email to fix the problem.

Is your data secure during transfer between Hiver’s and Google’s servers? Drop Down

The communication and data transfer between Hiver servers and Google’s server happen over TLS encrypted connection, so your data is secure during transfer between ours and Google’s servers. This is a leakage-free path and there is no way someone can sneak into your emails — not a chance!

Does Hiver store your Gmail password? Drop Down

No. Hiver neither requires nor stores your password. As part of the sign in process, you provide your password to Google, and we use something called OAuth to interact with Google’s servers. Hiver will never ask for or store your password. We've made sure everything we do is hacking-proof to the core of it!

Is Hiver GDPR ready? Drop Down

Of course! Hiver is committed to protecting the security of your personal information and has completed the GDPR readiness program.

Can I permanently delete my data from Hiver? Drop Down

Yes, as a Hiver user, you can permanently delete your data from Hiver. You can request deletion from your Hiver account, and our support team will get in touch with you for further assistance.

If you’d like to read about the mechanisms and processes we’ve built to keep data safe, head over to the Security Center.