Learn everything you need to know about customer support and service.

A detailed lowdown on how to create and use Gmail shared mailboxes.

A detailed guide about using a shared inbox for your business.

A guide to help you invest in the right email ticketing system.

A guide to help businesses set up and collaborate with Google Groups.

Discover the latest CX trends to drive revenue in 2023.

A comprehensive
report by Hiver that aims to understand the changing...

Discover the latest trends in customer service performance and delivery.

Explore changing expectations when it comes to customer support in 2020

Know what type of emails take up your time at work — start cleaning

Here are 10 email response templates to level-up your customer service.

Learn how to automate customer service without losing the human touch.

Top nine skills that’ll make you a stellar support professional.

Learn how Hiver fares against Freshdesk in this detailed comparison guide.

The ultimate checklist to choose the right customer service platform.

Manage your incoming emails better with this email management checklist.

Learn how Hiver fares against Front in this detailed comparison guide.

Learn how Hiver fares against Help Scout in this detailed comparison guide.

Here are 10 live chat templates to offer seamless customer service.

Learn how Hiver fares against Zendesk in this detailed comparison guide.

Clean up and rid your Gmail inbox of clutter in 15 minutes or less.

Learn how to customize and utilize Google Apps get things done faster.

Learn how to deliver brilliant customer support right from Gmail.

Learn all about shared inboxes, how to use them, and more.

Learn how Hiver helps Conservice improve efficiency and cut costs.

Discover how itGenius improves resolution time with Hiver.

WS Display’s story of delivering fast customer support with Hiver.

How Travelist reduced their First Response Time by 50%.

Renowned CX influencer Dan Gingiss shows you using real-life examples.

Hear it from Nate Brown, Chief Experience Officer at Officium Labs.

Learn how to collaborate over team inboxes like support@ using Hiver.

Discover how your team can work efficiently and communicate better with a shared...

Need to choose the best shared inbox tool for your team? Let us help you zero...

Learn what a shared inbox is and why your tech stack needs one.

Deliver brilliant customer service on-the-go with our all-new mobile apps for...

Say goodbye to impersonal helpdesks and say hello to Hiver

The quirky side — the idiosyncrasies — of our unusual crew

Discover how Hiver makes teams more collaborative than ever

A quick look at how Hiver works within your Gmail

11 compelling stats on consumers’ changing expectations and feelings about...

An infographic on the latest benchmarks in customer service performance and...

Stats that shed light into why customer service is so important in 2020

How Hiver compares to the old-school way of managing shared emails

How Clutter, a notable moving and storage company, manages email queries.

Seamless communication and coordination across different franchises

Improved workflow and collaboration with Hiver Assignments and Notes.

The team delivers exceptional customer service by responding to customers 25%...

Email Notes and Assignments for seamless collaboration and faster resolution

Seamless collaboration for remote customer service teams

itGenius moved from Zendesk to Hiver to offer personalized customer service

Every email gets picked at the right time. No more missed SLAs

Analytics helps BD team fix lapses – and work more efficiently

Automated assignment and email templates for faster quotations

How Hiver helped streamline customer service and eliminate email noise

With Hiver, CGX Systems was able save $2500 every month

With Hiver, the team manages emails collaboratively, and responds to customers...

Jeffrey Gitomer’s team handles sales conversations faster than ever

With more visibility into emails, the team helps patients faster

Automated assignments help resolve customer emails faster

The team elevates customer experience by resolving emails twice as fast

With automated email assignment, the team resolves emails super efficiently

With Hiver’s shared inbox, the team stopped missing emails for good

Improved email workflows. Seamless collaboration

With automated assignment and faster internal discussions

Managing volumes is easy with high visibility into workflows

Improving email collaboration among five departments

Managing emails without having to switch tools or tabs

Vacasa overcame the limitations of Google Groups with Hiver