Hiver Resource Center

Discover resources to help you enhance your customer service quality and consistently deliver memorable customer experiences.
Featuring insights from industry leaders, how-to guides, case studies, and more.

Report

Customer Service Benchmark Report - 2021

Discover the latest trends and benchmarks in customer service processes, performance and quality.

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Video

Hiver - World's 1st Helpdesk built for Google Workspace

Discover how Hiver helps teams collaborate better and provide remarkable customer service.

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Webinar

How non-customer-facing teams impact CX

Renowned CX influencer Dan Gingiss explains why customer experience should be an org-wide initiative.

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Customer Success Story

Delivering faster and more human customer service

How itGenius, a leading Google Cloud partner, delivers excellent customer service with Hiver.

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Case Study

Resolving employee queries 25% faster

Learn how Clutter, US’ fastest-growing moving and storage provider, uses Hiver to manage employee queries better.

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Guides

Reports

eBooks

Customer Success Stories

Webinars

Videos

Infographics

Case Studies View all case studies