Make every interaction
a special one

Respond faster to your guests, partners, and vendors. Collaborate better with your team, and deliver an outstanding customer experience - all without ever having to leave Gmail.

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Loved by brands the world over

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Stay on top of agent and client communication
without leaving Gmail

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Assign and track emails effortlessly

Delegate inquiry emails to your team members with just 2 clicks using Hiver. Eliminate Ccs/Bccs/Forwards and turn emails into actionable tasks. Mark emails as Open, Pending, or Closed and always keep a tab on their status.

Delegate emails with ease

Collaborate easily using notes

Use notes to collaborate with your team to respond to inquiries or solve issues your customers may be facing without relying on external collaboration tools or meandering email threads.

Have contextual discussions
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Hiver front manage inboxes image

Ensure a high degree of accountability

Get a full history of all actions taken on an email with the activity timeline. Learn when it was marked open or closed, and see what your team talked about.

Manage user access and permissions

Create custom roles to suit your team’s hierarchy and workflows. Set up well-defined levels of access control so that you can customize your team’s access to Hiver’s functionalities.

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Set SLAs and measure your
team’s responsiveness

Create SLAs to ensure you never delay your email responses. When an SLA is violated, Hiver sends a notification to the team and attaches an SLA violation tag to the email.

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Instantly measure
customer happiness

Instantly measure customer satisfaction with CSAT in Hiver. These customer surveys help you collect feedback easily and measure the quality of your responses.

Hiver helpdesk

Respond to emails
faster than ever before

Create email templates and respond to your customers faster than ever before. You can create as many email templates as you like and use them right from the Gmail compose window.

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We are now responsible for a lot more than we thought we could. I have visibility on the volume of emails, the types of issues that we’re getting. I can now ensure that the operational tasks are accomplished in a timely manner. Hiver helps my team grow faster.

David Pinto Business Development, Kiwi.com
Hiver text quotes Kiwi

Customer service shared inboxes that you
should create for your travel business

Hiver Mailbox
info@travel.com
Hiver Mailbox
reservations@travel.com
Hiver Mailbox
experiences@travel.com

The most secure help desk
solution for travel and hospitality businesses

Security by Google

Security by Google

We do not store your emails

We do not store your emails

Certified Google Partner

Certified Google Partner

EU - US Privacy Shield

EU - US Privacy Shield

SOC 2 Type II Compliant

SOC 2 Type II Compliant

ISO 27001 Certified

ISO 27001 Certified

Join the 7000+ teams that are using Hiver to
deliver a great customer experience

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