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Delegate inquiry emails to your team members with just 2 clicks using Hiver. Eliminate Ccs/Bccs/Forwards and turn emails into actionable tasks. Mark emails as Open, Pending, or Closed and always keep a tab on their status.Delegate emails with ease
Use notes to collaborate with your team to respond to inquiries or solve issues your customers may be facing without relying on external collaboration tools or meandering email threads.Have contextual discussions
Get a full history of all actions taken on an email with the activity timeline. Learn when it was marked open or closed, and see what your team talked about.
Create custom roles to suit your team’s hierarchy and workflows. Set up well-defined levels of access control so that you can customize your team’s access to Hiver’s functionalities.
Create SLAs to ensure you never delay your email responses. When an SLA is violated, Hiver sends a notification to the team and attaches an SLA violation tag to the email.
Instantly measure customer satisfaction with CSAT in Hiver. These customer surveys help you collect feedback easily and measure the quality of your responses.
Create email templates and respond to your customers faster than ever before. You can create as many email templates as you like and use them right from the Gmail compose window.
We are now responsible for a lot more than we thought we could. I have visibility on the volume of emails, the types of issues that we’re getting. I can now ensure that the operational tasks are accomplished in a timely manner. Hiver helps my team grow faster.David Pinto Business Development, Kiwi.com
Customer service shared inboxes that you
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