Customer support teams always have a huge list of repetitive tasks to work on. Tasks that bring down their productivity. Tasks that can easily be automated
Specify conditions based on which Hiver will assign emails to a specific agent.
For example, if the subject contains ‘Payment’, you can have the email assigned to your
accounts guy automatically.
Round Robin, simply put, is rotation through a group. When you have four agents working from a shared inbox, Hiver assigns emails to them one after the other — the workload is distributed equally to every team member.
Change the status of emails to ‘closed’ when they meet conditions you specify. For example, change an email status to ‘Closed’ when it contains the word ‘unsubscribe’, or archive an email when the subject line contains ‘invoice’.
Automate Hiver to apply a tag to every email that meets a certain condition. For example, every email from firstname.lastname@example.org can be tagged with ‘Priority’.
We have a lot of emails coming in daily that would otherwise hit each team member’s personal inbox. With Hiver, we’ve sped up our email responses and our inboxes are clutter-free.