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Your customer operations, run by
AI Agents. Governed by you.
Describe what you want done, and your SOPs become AI agents that resolve complex requests and automate the manual work.
AI AGENTS
Introducing Agent Operating Procedures (AOPs), the better way to deliver customer service in the agentic era.
Plain language on the surface, the rigor of code underneath. Your team writes, tests, and rewrites agent logic in minutes. No engineers, no sprints, no ticket filed to change a refund rule.
Similar to how human agents learn from SOPs, Hiver’s AI Agents do too. They follow your procedures step by step, pull info from your institutional knowledge, and run multi-step workflows across every system and channel to resolve complex requests end-to-end.
Our AI Agents do the hard work.
Write the procedure. Connect your tools. Point it
at your docs. Deploy it across channels.
Runs complex multi-step procedures
Describe what should happen when a request comes in, in plain language. A refund request? The agent checks Salesforce for the contract, follows up for missing details, pulls invoice data from NetSuite, checks it against your refund policy, routes an approval to finance, and triggers the refund in Stripe.
Acts across every system your team relies on
It executes actions across every system your team relies on. Data warehouses, CRMs, Shopify, Jira, Google Sheets, and the legacy admin tools that don’t have APIs at all. If your humans can see it in a browser, our agent can too.
Learns from your institutional knowledge: Slack, Salesforce, docs, tickets, everything.
AI Agents learn from your institutional knowledge wherever it lives: past tickets, Slack, Confluence, Notion, Sheets, PDFs, URLs. Agents also flag docs that have drifted from reality and keep them auto-updated.
Delivers consistent responses across channels
Build your AI Agent once. It works every channel: email, chat, Slack, WhatsApp and more. Same procedures, same quality, wherever the request lands.
How AI Agents handle complex scenarios
You shouldn't have to trust AI blindly. Now you don’t.
Guardrails
Decide when AI steps in, when it should hand off and set the bar for what needs human review.
Observability
See every conversation AI works through and every action it takes across your systems.
Feedback loop
AI gets sharper with every conversation, every resolution, and every human reply.
Frequently Asked
Questions
1. What can Hiver AI Agents do without any manual input?
AI Agents can categorize conversations, detect urgency or sentiment, assign tags, auto-close thank-you replies, and even resolve FAQs or trigger workflows — all without agent involvement.
2. How do AI Agents know when to take action?
They learn from your past actions, tags, macros, and conversation patterns. Once trained, they detect the right context and trigger automation intelligently.
3. Will agents still have control over automated actions?
Yes. Admins can review, edit, or disable any AI-triggered workflows. You’re always in control of what gets automated.
4. How is this different from basic rule-based automation?
Unlike static rules, Hiver AI Agents adapt based on your team’s behavior, tagging habits, and real-time context — offering smarter, more flexible automation.
5. Is there any setup required to get started?
Very little. Most AI Agent capabilities start working with your existing inbox setup. You can enhance accuracy by training it with past conversations, adding custom tags, and linking macros or workflows — all at your own pace.
6. What AI Agent capabilities are planned for the future?
Upcoming features include AI Actions that resolve queries end-to-end, AI Automations to trigger multi-step workflows, and AI Answers that auto-reply to FAQs using your knowledge base. These are designed to reduce manual load and boost resolution speed.
