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Assign, track, & collaborate on emails across teams
Run a multi-channel help desk within your inbox
Track support analytics and build custom reports

Trusted by 10,000+ teams globally

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Automate the mundane to
deliver delightful support

Implement automation workflows to free up your team's bandwidth. Focus on conversations that matter.

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Focus on what matters. Ensure faster resolutions.

Enable automated, conditional assignments

Accelerate email responses with email auto-assignments to select team members using conditional triggers
For example, emails containing the word ‘Payment’ in the subject line or email body can be auto-assigned to finance specialists

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Manage team workload with skill-based and round-robin assignments New

Evenly distribute conversations amongst team members based on their skills or availability to ensure prompt responses
Set an 'assignment limit' to avoid overloading your team members

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Organize your inbox to drive email visibility New

Use triggers and filters to automatically add and remove tags to incoming conversations
Use labels to selectively share conversations with select team members

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Reduce inbox clutter by closing unimportant emails

Set the status of junk emails to 'Closed' based on predefined conditions. Mark auto-generated emails as ‘closed’ automatically
For instance, change status to ‘close’ for emails that contain "do not reply" in the subject line

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Create automation workflows using Custom fields New

Leverage custom fields to add data to every conversation as per your business needs
Use custom fields in triggers, conditions, and actions to set up rule-based automation
For example, set up a custom field "Priority" to flag high-priority queries. Use it as a trigger to prioritize and resolve them quickly

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More Hiver
features you’ll love

Round Robin Assignment

Make use of Hiver’s round-robin assignment to automatically distribute workload in an equal manner within your team.

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Harvey - The AI Bot

Intelligently identify and close conversations that get reopened due to non-actionable responses such as ‘Thank you’.

Explore Harvey - The AI Bot

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Our customers love us
for good reason

Automations in Hiver helped free up an employee’s entire workday and actually got them to focus on more important tasks. With Hiver, I was effectively able to get back an employee into my team.

Christina O'Connor

Manager, Finance

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FAQs

What is automation in email?

Automation in email refers to automating various email-related tasks, improving efficiency and productivity. Hiver offers this capability by automating workflows with rule-based smart automation and enabling collaborative team efforts for better customer service and internal communication.

How do I plan an email automation?

To plan email automation, start by identifying repetitive email tasks, segmenting your tasks, and setting clear goals. Hiver enhances this process with its top-notch automation features, allowing for efficient workload management and productivity improvements by automating these tasks directly within your email platform.

What is email automation software?

Email automation software enables businesses to automate repetitive email tasks, improving productivity and workload management. Hiver offers this with automated and conditional assignments, skill-based auto-assignment, auto-closing unimportant emails, and round-robin assignments.

Is there a way to automate emails?

Yes, automating emails is possible and can significantly improve productivity by managing repetitive tasks more efficiently. Hiver is capable of automating emails by offering seamless integration with email platforms, enabling users to automate workflows, assign tasks, and track progress within their inboxes.