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- No need to toggle between multiple applications
- No complexities of a ticketing system
- Never miss a customer query
- Respond to customers faster
Trusted by 10,000+ teams globally
7-day free trial | No credit card required
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Oversee your team's performance, identify bottlenecks, and pinpoint improvement areas through in-depth analysis. Generate custom reports and real-time consolidated dashboards.
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Easily track and analyze conversations, users, tags, and CSAT metrics for informed decision-making.
Dive beyond standard reporting with custom reports to get the desired context faster. Gain deep insights into team performance to spot high and low performers.
Schedule leadership reports for a systematic review of the team and overall business achievements. Optimize strategic planning with insights from weekly, monthly, or annual performance reports.
Consolidate metrics into a dynamic dashboard across shared inboxes and team members. Customize dashboards to monitor real-time metrics and modify as your team's needs evolve.
With Hiver’s Analytics, I always know how well we are doing. And whenever the team’s first response time exceeds the agreed limit, we can immediately find out what type of emails are taking more time, get to the bottom of the issue, and fix it.
Helping our team work remotely is part of what makes Hiver so great. I get a real-time bird's eye view of what my team is working on. This makes it easier for me to keep tabs on these emails and ensure they are resolved on time.
As General Manager, Analytics is where I spend my time and love that part of the platform. The average email response time and CSAT are critical reports and Hiver presents them beautifully. I love how these metrics are tracked over time so I can align drops in either of them.
Absolutely. Hiver provides detailed SLA compliance and violation reports for each email conversation. This feature allows for in-depth analysis using filters like SLA policy, first response time (FRT) violation time, and resolution time (RT) violation time, helping you maintain high levels of service quality.
Hiver is a customer service solution designed to streamline email management for teams. It offers data-driven insights, allowing teams to monitor performance, identify bottlenecks, and uncover areas for improvement. By leveraging in-depth analytics and generating custom reports, Hiver helps teams optimize their workflows and enhance customer satisfaction.
Hiver's analytics give you the power to track and analyze key metrics such as conversations, user activities, tags, and customer satisfaction (CSAT). This data-driven approach facilitates informed decision-making, helping you optimize team performance and customer experience.
Yes, Hiver enables the customization of reports to suit specific business needs, offering users a flexible and insightful way to analyze data. Its robust reporting capabilities allow for the creation of tailored reports, ensuring relevant data analysis and decision-making support.
Hiver offers real-time Customer Satisfaction (CSAT) reports, providing a detailed overview of customer feedback on emails. With these visual reports, you can easily track and compare team members' performance, making it simpler to implement targeted training and improve service outcomes.
Dynamic dashboards provide real-time, interactive data visualizations that help users monitor performance, trends, and insights, enabling informed decision-making. Hiver enhances this with its advanced analytics capabilities, offering tailored, live data feeds for more precise, data-driven choices.
Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.
