We are huge proponents of awesome customer service. We understand that it’s hard but it’s one of the most rewarding things for a business when done right.
In fact, we think there’s no need to turn your back on what makes perfect sense for every business.
Customer service is not just a job. It’s not a function in the daily running of business. It’s something that sets the stage for the profitability and sustainability of a company. It defines character. It endears customers.
If you have great products or services and back that up with a rock-solid, “these guys are insanely good” customer service culture, it’d be hard to not succeed.
Here are some customer service statistics that’ll make you think about your approach customer service.