5 min read | Customer Service
How to Use the Workload Distribution Feature in Hiver
Struggling to manage your customer service team’s workload? Workload Distribution in Hiver might just be the answer. Learn how to use this feature.
12 min read | Customer Service
Features to Look For in a Customer Email Management Software
Choosing the right customer email management software in 2020 can be a daunting task. In this blog post, we give you a list of must-have features while...
5 min read | Company News
Hiver Named a Leader in the Shared Inbox Category by G2
Peer-to-peer business software review platform G2 named Hiver as a Leader in the Shared Inbox category in their Fall 2020 announcement. Products in the Leader...
9 min read | Customer Service
How to Provide Outstanding Customer Service in Healthcare
Healthcare is not the first industry that you think of when you think about customer service. The fact, however, is that Healthcare is all about customer...
7 min read | Customer Service
5 Steps to Improve Higher Education Customer Service
In this blog post, we give you a five-step checklist to improve higher education customer service.