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Trusted by 10,000+ teams globally

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

Customers all across the globe.

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Customers all across the globe.

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Author

Nidhi Lohia

A passionate content marketer, Nidhi writes value-driven, actionable content for various teams such as customer service, finance, IT and HR. Her expertise lies in helping these teams engage, collaborate, and manage their workload better - by shedding insights on best practices and industry trends. When not working, you'll find her tuning in to marketing and support-related podcasts, while also planning her next vacation.

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102 posts

customer-surveys

12 min read | Customer Service

Step-by-Step Guide to Creating Customer Surveys

‘Ughhh, another brand, another customer survey!’ Do your customers feel this way whenever you send them a survey? Yes, surveying customers and collecting...

best-gmail-add-ons

15 min read | Customer Experience

13 Best Gmail Add-Ons to Boost Your Productivity

Who doesn’t use Gmail today?! Recent statistics show that Google’s email service, Gmail, has over 1.8 billion users. That’s how popular...

best-internal-ticketing-systems

16 min read | Ticketing

Internal Ticketing Systems: How they work, features, and tools to consider

Adopting an internal ticketing system in 2023 is crucial for streamlining internal workflows, ensuring timely responses, and...

customer-service-soft-skills

14 min read | Customer Service

11 Soft Skills to Enhance Customer Retention

I was recently talking to someone who works in customer support. He said, “I’ve been a customer service representative for over 10 years, and...

customer-service-responses-examples

11 min read | Customer Service

15 Email Response Templates to Handle Angry Customers

No matter how good your product or service is, there are always going to be instances where you have to deal with a few angry customers. Whether...

case-study-request-email-template

9 min read | Customer Service

The Art of Asking: 9 Proven Email Templates for Case Study Requests

Case studies (or success stories) play a crucial role in influencing potential customers to check out your business offerings. If you think about it,...

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