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Author

Leanne Regalla

Leanne Regalla is a B2B conversion copywriter who helps SaaS, tech, and supply chain companies to build leads, trust, and industry authority. Visit her website at B2Bcopywriting.co or connect with her on LinkedIn. https://www.linkedin.com/in/leregalla/

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12 posts

google-workspace-customer-service-tools

12 min read | Customer Service

7 Customer Service Tools to Integrate with Google Workspace

Here’s a roundup of the top customer service tools for Google Workspace users looking to invest in the right software for their support team.

office-365-vs-google-workspace-for-small-businesses

10 min read | Email Management

Office 365 vs. Google Workspace – Which Suite Should Your Small Business Invest In?

Need help deciding which suite is right for your small business? Here’s an exhaustive guide to help you resolve your...

cutomer-service-crisis-management-tips

11 min read | Customer Service

A Guide to Crisis Management Planning for Customer Service Leaders

Is your customer service team prepared to handle organizational crises? Read on to find out tips to help your team manage crises effectively.

customer-service-data-for-strategy-and-growth

11 min read | Customer Service

How to Use Customer Service Data For Strategy Creation and Growth

In this detailed post, you’ll learn how to use data from customer support interactions to build your strategy and double down on growth.

e-commerce-customer-service

12 min read | Customer Service

How to Provide Great E-Commerce Customer Service

E-commerce customer service strategies can help you improve response time, assist customers across multiple touchpoints, and track key metrics like CSAT and...

understanding-customer-service-roles-and-responsibilities

9 min read | Customer Service

Understanding Customer Service Roles and Responsibilities

Learn about the multiple customer service roles and responsibilities, as well as the common customer service jobs.

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