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Author

Farheen Gani

Farheen Gani is a content marketer and writer for SaaS companies. She helps businesses grow with customer-focused content. She loves geeking out about content marketing on Twitter.
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15 posts
customer-service-challenges
11 min read    |     Customer Service

11 Customer Service Challenges + Tips to handle them

Here are 11 common customer service challenges and expert-endorsed tips and best practices to handle them.
customer-journey-mapping
9 min read    |     Customer Experience

A Detailed Guide to Customer Journey Mapping

Customer journey mapping is a way to visualize the customer experience across different brand touchpoints. Here’s a guide to help you start.
how-to-create-a-knowledge-base
10 min read    |     Customer Experience

How to Create a Knowledge Base in 8 Easy Steps!

In this comprehensive blog post, we take a deep dive into how to build the perfect knowledge base for your product/service.
customer-email-management
9 min read    |     Customer Service

9 Ways to Manage Customer Service Email Queues

Learn the best ways to manage a customer service email queue through smart categorization and prioritization of emails.
customer-service-logistics
8 min read    |     Customer Service

Customer Service in Logistics: How to Improve it Using Tech

Great customer service serves as a powerful differentiator, with retailers and suppliers likely to opt for providers going the extra mile to satisfy end...
customer-service-examples
15 min read    |     Customer Service

5 Real-Life Scenarios of Legendary Customer Service [+ Bonus Examples]

Explore great customer service examples. Learn from the best and boost your brand’s service standards.
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

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Brennan Hicks
People Operations Project Manager, Clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

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Scott Gellatly
General Manager, itGenius
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