For a customer service team to run efficiently, visibility and communication is key. However, when your team is spread across cities and countries, this isn’t easy.
Hiver helps you communicate with your team faster and more efficiently over email - regardless of the distance. This helps remote teams collaborate over email in a familiar way while ensuring that nothing gets lost in confusion due to distance.
Delegate and track emails effortlessly
Turn emails into actionable tasks and delegate them to your team members with just 2 clicks. Mark emails as Open, Pending, or Closed and always keep a tab on their status.
Collaborate with your team using notes
Use notes to collaborate with your team to respond to inquiries or solve issues your customers may be facing - without relying on external collaboration tools or meandering email threads.
Ensure a high degree of accountability
Get a full history of all actions taken on an email with the activity timeline. Learn when it was marked open or closed, and see the discussions around the email.
Never miss an
Quickly view all unassigned emails in one place. There’s no way you’re missing another email from your colleagues, clients or prospects again.
Make your remote team efficient
Get things done faster with smart Automations
Set up intelligent Automations in Hiver to assign emails to specific users based on email addresses or subject lines. Add tags to classify and filter emails easily.
Get in-depth team performance insights with analytics
Hiver allows you to track key customer service metrics from the Analytics Dashboard. You can use these actionable insights to track your remote team’s productivity, identify areas of improvement, and fix them
Loved by over 1500 companies
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Hiver is accessible anywhere. Our remote staff still has the ability to assist their teams with answering emails. Should they have a specific question, they utilize the notes function to leave messages if they can’t get a team member via phone or text. Hiver enables us to be a team no matter where each team member’s location is.