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- No need to toggle between multiple applications
- No complexities of a ticketing system
- Never miss a customer query
- Respond to customers faster
Loved by brands the world over
With Hiver’s simple two-click email delegation, delegating emails to your team is a delight. You can bid goodbye to email Forwards/Ccs/Bccs forever.Delegate emails with ease
Every email in Hiver has a status: Open, Pending or Closed. You will never have to ask around to know the status of emails. The statuses are visible to everyone on the team and help people stay on the same page.
Get a full history of all actions taken on an email with a single sweep of the eye. Learn when it was marked open or closed, and see what your team talked about.
Quickly view all unassigned emails in one place. There’s no way you’re missing another email from your clients or prospects again.Find emails faster
Create SLAs to ensure you never delay your email responses. When an SLA is violated, Hiver sends a notification to the team and attaches an SLA violation tag to the email.
Instantly measure customer satisfaction with CSAT in Hiver. These customer surveys help you collect feedback easily and measure the quality of your responses.
Hiver’s shared inboxes allow you to track key metrics from the Analytics Dashboard. Use these actionable insights to identify areas of improvement, and fix them.
Hiver helps us have natural conversations with customers. It’s so much better than the “here’s your ticket number—stand in line” model we had before.Scott GellatlyGeneral Manager at itGenius
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.
Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!
We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.