Streamline operations and delight customers with lightning-fast responses

Delegate work effortlessly, make your team more accountable, and track emails easily.

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Supported Browsers : Chrome

Hiver helps over 1500 companies deliver brilliant customer service with ease

Give your operations team a breather
and let Hiver do the heavy lifting

Allocate work
effortlessly

Bid goodbye to cluttered inboxes by turning emails into actionable tasks. Assign emails to team members with a single click and give every email an owner so that nothing falls through the cracks. Add statuses - open, pending, or closed to emails and simplify email tracking.

We’re a small team doing a lot of work. We have to be vigilant in our fight against email noise and duplication of effort. Hiver has been a great tool in this fight: one person on our team scans the email, assigns or tags it, and then it gets done!

James mc Neil

Joshua Fialkoff

COO, Specialty Box & Packaging Co.

Email Notes come in handy when someone from our team is going on leave. They usually tag a teammate and add a Note with all the relevant information so that their colleague can take up the query and see to it that it is resolved on time.

Erika Abrams

Erika Abrams

Team Gitomer

Collaborate with your team,
without leaving Gmail

Get instant chat-style contextual collaboration for your team right inside Gmail and say goodbye to Forwards/Ccs and collaboration tools. Use @mentions to notify teammates in real time and easily search for Notes directly from the Gmail search bar.

Run operations
on autopilot

Automate repetitive, mundane tasks so that your team can focus on doing what they do best - delighting your customers! Set up rule-based automations for all your business operations workflows and manage your team more efficiently with automatic round-robin assignments.

I would say trying to achieve this level of team coordination without Hiver would take 50-100% more time. Working without Hiver would be extremely difficult. It is essentially like having an additional person on my team.

Nathan Strang

Nathan Strang

Ocean Freight Operations Manager, Flexport

Hiver gives us high visibility into the team and how they're doing. It's extremely easy to oversee support interactions, and that has helped us improve the average time-to-respond.

Johanny Rodriguez

Johanny Rodriguez

Associate Director of Account Managers, Bergen Logistics

Improve operational efficiency
with deep insights

Use rich visual reports to get deep insights into workload distribution, SLA violations, and team performance. Build custom reports based on your business processes, find areas of improvement, and fix them proactively. Find out what your customers think with customizable customer satisfaction surveys.

A new collaborative Gmail your operations team will love

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Email delegation

Assign emails as tasks to your team with a single click. Assign ‘Open’, ‘Pending’ or ‘Closed’ statuses to emails and track their status.

Hiver shared mailbox reviews

Notes and @mentions

Write notes to teammates to have quick discussions, minus Cc/Bcc/forwards. Use @mentions to notify someone.

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Views

Group customer emails using filter combinations using dropdown menus and save them for quick access.

Hiver shared mailbox reviews

Email Templates

Save canned responses as email templates and share them with your team. Save time by inserting them into emails with a single click.

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Shared inboxes you can create for your
operations team with Hiver

Hiver Shared Inbox Operations Teams Contracts Email

operations@

Hiver Shared Inbox Operations Teams Delivery Email

contracts@

Hiver Shared Inbox Operations Teams Fulfillments Email

delivery@

Hiver Shared Inbox Operations Teams Billing Email

fulfilments@

The most secure operations
help desk solution

Security by Google

Security by Google

We do not store your emails

We do not store your emails

Certified Google Partner

Certified Google Partner

EU - US Privacy Shield

EU - US Privacy Shield

SOC 2 Type II Compliant

SOC 2 Type II Compliant

ISO 27001 Certified

ISO 27001 Certified

Join the 7000+ teams that are using Hiver to
deliver a great customer experience

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