Delegate work effortlessly, make your team more accountable, and track emails easily.
Bid goodbye to cluttered inboxes by turning emails into actionable tasks. Assign emails to team members with a single click and give every email an owner so that nothing falls through the cracks. Add statuses - open, pending, or closed to emails and simplify email tracking.
We’re a small team doing a lot of work. We have to be vigilant in our fight against email noise and duplication of effort. Hiver has been a great tool in this fight: one person on our team scans the email, assigns or tags it, and then it gets done!
Email Notes come in handy when someone from our team is going on leave. They usually tag a teammate and add a Note with all the relevant information so that their colleague can take up the query and see to it that it is resolved on time.
Get instant chat-style contextual collaboration for your team right inside Gmail and say goodbye to Forwards/Ccs and collaboration tools. Use @mentions to notify teammates in real time and easily search for Notes directly from the Gmail search bar.
Automate repetitive, mundane tasks so that your team can focus on doing what they do best - delighting your customers! Set up rule-based automations for all your business operations workflows and manage your team more efficiently with automatic round-robin assignments.
I would say trying to achieve this level of team coordination without Hiver would take 50-100% more time. Working without Hiver would be extremely difficult. It is essentially like having an additional person on my team.
Hiver gives us high visibility into the team and how they're doing. It's extremely easy to oversee support interactions, and that has helped us improve the average time-to-respond.
Use rich visual reports to get deep insights into workload distribution, SLA violations, and team performance. Build custom reports based on your business processes, find areas of improvement, and fix them proactively. Find out what your customers think with customizable customer satisfaction surveys.
Assign emails as tasks to your team with a single click. Assign ‘Open’, ‘Pending’ or ‘Closed’ statuses to emails and track their status.
Write notes to teammates to have quick discussions, minus Cc/Bcc/forwards. Use @mentions to notify someone.
Group customer emails using filter combinations using dropdown menus and save them for quick access.
Save canned responses as email templates and share them with your team. Save time by inserting them into emails with a single click.
Shared inboxes you can create for your
operations team with Hiver
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