The logistics services industry is the backbone of global supply chains. Logistics companies help in the acquisition of goods, their transport and managing them during transit in the supply chain. Logistics companies today operate on a global scale with complex partnerships and within tight time constraints. Managing communication both internally as well as externally with prospects, customers, and vendors is key to effectively navigating this complex landscape.
A shared inbox solution like Hiver can help you stay on top of all your emails, be it freight, cargo, importing, exporting, shipping or even 3PL - all in one place.
Receive notifications about tasks and notes with @mentions for you so that you never miss an important email again.
Instantly measure customer satisfaction with CSAT surveys that you can add to emails sent using Hiver so that you can collect feedback and measure the quality of your responses.
In the logistics services industry, time is of the essence. Create email templates and use them right from the Gmail compose window for lightning-fast replies.
Set up intelligent automations in Hiver to assign emails to specific users based on email addresses or subject lines. Add tags to classify and filter emails easily.
Hiver’s shared inboxes allow you to track key metrics from the analytics dashboard. Use these actionable insights to identify areas of improvement, and fix them proactively.
The biggest benefits of Hiver are visibility and a reduction in missed work. I have much better visibility into where an issue is on the resolution path. And we’ve stopped missing emails.
Flexport handles emails in 50% less time with Hiver
We are obsessed with keeping your data safe. We’ve especially developed processes, technologies, and policies that ensure we deliver on our data security promise. And that is why more than 1500 businesses count on us to keep their data safe and secure.